Customer Experience Intern at Panda Ride, Dar es Salaam July 2026

Job Vacancy: Customer Experience Intern

Job Overview

• Company: Panda Ride

• Position: Customer Experience Intern

• Location: Dar es Salaam, Tanzania

• Employment Type: Internship (3–6 Months)

• Application Email: ashraf@panda-ride.co.tz

• Application Deadline: 31st July 2026

About Panda Ride

Panda Ride is a technology-driven mobility platform committed to providing safe, reliable, and affordable transportation while delivering an exceptional customer experience. We believe great service is what keeps customers coming back, and we’re looking for enthusiastic individuals who are passionate about helping people and solving problems.

This internship offers an excellent opportunity to gain practical experience in customer support, operations, and digital service management within a fast-growing startup.

Position Overview

The Customer Experience Intern will be the first point of contact for our riders and drivers, ensuring they receive timely, professional, and friendly support. The successful candidate will help manage customer inquiries, resolve issues, monitor service quality, and work closely with the Operations and Technology teams to improve the overall user experience.

Key Responsibilities

1. Customer & Driver Support

• Inquiry Management: Respond promptly to customer and driver inquiries via phone, email, WhatsApp, live chat, and social media.

• User Assistance: Assist users with ride bookings, account registration, payments, cancellations, and general inquiries.

• Issue Resolution: Resolve customer complaints professionally, efficiently, and follow up to ensure total resolution.

• Driver Onboarding: Assist drivers with onboarding, account activation, app usage, and understanding company policies.

• Escalation: Route complex issues to the relevant department when necessary.

2. Monitoring & Quality Assurance

• Feedback Tracking: Monitor and record customer feedback, complaints, and suggestions across all channels to identify recurring issues.

• Service Standards: Ensure all customer interactions meet company professionalism, empathy, and service standards.

• Process Improvement: Help improve customer support processes and digital knowledge resources.

3. Operations & Admin Support

• Team Coordination: Coordinate with the Operations Team regarding ongoing service issues and daily ride activity.

• Digital Support: Respond to customer messages on social media and flag complaints received via digital channels.

• Reporting: Update support tickets, maintain accurate records, and prepare weekly customer service reports.

Job Requirements

Required Qualifications

• Education: Diploma or Bachelor’s Degree (or currently pursuing) in Business Administration, Marketing, Public Relations, Customer Service, Communications, Hospitality Management, Transport & Logistics, Information Systems, or any related field.

• Experience: Fresh graduates are highly encouraged to apply.

Core Skills & Competencies

• Excellent verbal and written communication skills.

• Strong interpersonal skills with a patient, empathetic approach to handling customers.

• Good problem-solving and organizational abilities with high attention to detail.

• Ability to remain calm under pressure and multitask in a fast-paced environment.

Technical & Added Advantages

• Basic Knowledge: Microsoft Office, Google Workspace, and social media platforms.

• Preferred (Added Advantage): Experience or familiarity with ride-hailing platforms, call center operations, CRM/ticketing systems, or AI-assisted customer support tools.

Growth & Benefits

Key Performance Indicators (KPIs)

The successful intern will be evaluated on:

• Customer Satisfaction (CSAT) score.

• First Response and Average Resolution Time.

• Total number of tickets resolved and accuracy of information.

• Driver satisfaction feedback, attendance, and professionalism.

What You Will Learn

This internship provides hands-on experience in:

• Customer relationship management (CRM) and digital support ticketing tools.

• Ride-hailing operations and startup scaling.

• Complaint resolution, conflict management, and negotiation skills.

• Performance reporting, analytics, and service delivery.

What We Offer

• Practical experience in a fast-growing mobility startup.

• Exposure to modern customer support technologies.

• Opportunity to contribute directly to service improvement.

• Professional development and networking opportunities.

• Possibility of full-time employment based on performance.

How to Apply

Interested candidates should submit their application containing:

1. Updated CV

2. Cover Letter

3. Academic transcripts (if available)

4. Relevant professional certificates (optional)

Interested applicants should send their application via email to:

ashraf@panda-ride.co.tz

Email Subject Line: Application – Customer Experience Intern

• Application Deadline: 31st July 2026