Relationship Manager – Construction, Real Estate & Logistics (CREL)  at NBC , Dar es Salaam –  November 2025

Relationship Manager – Construction, Real Estate & Logistics (CREL) at NBC (November 2025)

NBC is the oldest serving bank in Tanzania with over five decades of experience, offering a range of retail, business, corporate and investment banking, wealth management products and services.

📝 Job Summary

• Define and execute strategic client plans that will ensure the development of strong business relationships and the delivery of profitable and integrated National Bank of Commerce Ltd products and services.
• The goal is ensuring client profitability, increased revenue, risk optimization, and consistent service delivery for clients within the Construction, Real Estate and Logistics (CREL) sectors.
• To provide Corporate and Investment Banking coverage and identify financing as well as transactional opportunities within the CREL client base.
• Providing excellent customer service and building deep customer relationships within the clients’ organizational structure at senior levels (MD, Group Treasurer, Group FD).
• Developing the portfolio through increasing wallet share and winning new business whilst ensuring effective risk management of existing customers and new opportunities.
• Establishing and growing a profile as a recognized expert in the CREL sectors.

🔑 Job Description

Sales and Service:

• Lead the development and execution of strategic client plans (in collaboration with product partners).
• Grow portfolio value in line with agreed targets through cross-sell or up-sell.
• Conduct portfolio returns analysis, cross-sell for portfolio, actual revenue and net profit growth analysis, and pro-active management of the portfolio pipeline.
• Identify sales and services opportunities and offering solutions appropriate for the customer’s needs.
• Develop critical relationships with client decision makers, defining and communicating commercial opportunities.
• Work closely with customer service teams, responding to servicing requests and complaints.
• Leverage, engage, and collaborate with the Bank’s network (One Bank mantra) to ensure relevant expertise is brought to bear.
• Promote adoption of digital alternative channels to clients.
• Continuously research and analyze the clients’ business context, operations, and financial performance.
• Coordinate relevant client programmes (thought leadership, entertainment) and participate in key decision-making activities by the client.
• Proactively raise the profile and reputation of the Bank in the local community.

Business Focus:

• Support in the overall management and coordination of the client relationships and CREL sector strategy.
• Maintain detailed and current understanding of external markets (country, sector, and client level).
• Maintain a proficient knowledge of products, services, and capabilities across the Bank.
• Drive and own annual budgets together with product houses and monitor actual performance against budget.
• Manage overall client cost and revenue, including monthly tracking of revenue contributions.
• Conduct set routine activities such as weekly/monthly reporting, reviewing of pricing, interest rates, concessions etc.
• Ensure the administration and analysis of client service surveys and implement action plans.

Risk Focus:

• Understand and apply the relevant governance and compliance procedures and maintain ongoing completion of training.
• Drive and provide input to timeous preparation, review, sign-off, and motivation of deal forums and credit paper submissions (managing end-to-end credit process).
• Guide the development and review of appropriate documentation to complete annual credit review.
• Monitor and manage credit losses and write-offs, pro-active portfolio management resulting in zero losses.
• Act as the “first line of defense” in all risk matters relating to clients.
• Ongoing review of client base for potential high-risk clients.
• Act as escalation point for any identified risks.

People Focus:

• Continuous learning and self-development.
• Day-to-day coaching and development of the team (operational bankers, credit/business analysts, peers, etc.).

🎓 Qualifications

• Bachelors Degree and Professional Qualifications – Business, Commerce and Management Studies.
• The ideal candidate will meet requirements for: Commercial mindset, Customer Excellence – Service Delivery, Digital familiarity, Effective communication, Product and/or Service Knowledge, and Relationship building.
• Experience in a similar environment at a junior specialist level is expected.

➡️ How to Apply