Senior Officer – Chargebacks Operations at Equity Bank, Dar es Salaam July 2026

Job Title: Senior Officer – Chargebacks Operations

• Employer: Equity Bank Tanzania Limited

• Reports To: Manager – Digital Operations

• Function Level: Senior Officer

• Application Deadline: August 5, 2026

Basic Purpose

To manage the end-to-end chargeback and dispute resolution process, ensuring timely handling, regulatory compliance, and minimization of financial losses while enhancing fraud detection and prevention controls.

Main Duties and Responsibilities

1. Manage the full lifecycle of chargebacks from initiation to resolution, ensuring all cases are processed accurately and within scheme-defined timelines.

2. Conduct detailed investigations into disputed transactions by analyzing transaction data, customer behavior, merchant evidence, and system logs to determine validity.

3. Engage with card schemes (Visa, Mastercard), merchants, acquiring banks, and internal stakeholders to resolve disputes efficiently and within prescribed timelines.

4. Ensure strict compliance with card scheme rules, documentation requirements, and regulatory guidelines to avoid penalties and financial exposure.

5. Track and monitor chargeback volumes, trends, and financial impact, providing regular reports and insights to management.

6. Identify root causes of chargebacks, including fraud, operational gaps, or system weaknesses, and recommend corrective and preventive measures.

7. Collaborate with Fraud, Risk, and Card Operations teams to strengthen controls and reduce chargeback ratios.

8. Maintain proper documentation, audit trails, and case records to ensure full audit and regulatory compliance.

9. Continuously review and improve chargeback processes to enhance efficiency, reduce turnaround times, and improve customer experience.

10. Support implementation of fraud prevention tools and monitoring mechanisms to proactively reduce dispute volumes.

Knowledge, Skills, and Experience

• Strong knowledge of card operations, disputes, and chargeback processes

• Understanding of Visa/Mastercard rules and timelines

• Strong analytical and investigative skills

• Attention to detail and risk awareness

Education & Experience

• Education: Bachelor’s degree in Business, Finance, Banking, or a related field

• Work Experience: Minimum 5 years in card operations or disputes

How to Apply

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates, and testimonials in a single PDF file format, quoting the respective Job Title or Ref No. in the subject field to:

Email: TZRecruitment@equitybank.co.tz

Deadline: 5th August 2026

Note: Only shortlisted candidates will be contacted. Equity Bank is an equal opportunity employer.