Relationship Manager – Personal Banking

Organization: Akiba Commercial Bank Plc

Location: Dar Es Salaam, Tanzania

Closing Date: July 31, 2026 (5:00 PM)

How to Apply: Submit your CV to recruitment@acbbank.co.tz

Job Summary

Responsible for promoting sustainable financial solutions to individuals so as to foster the economic development of the Nation.

Duties and Responsibilities

• Group Schemes Management: Be accountable for the end-to-end process (acquisition and relationship management of Group Schemes).

• Pipeline Creation: Work with branches to create a pipeline of potential companies for sales, constantly bringing in new names to the pipeline and signing up ready deals.

• Liaison & Marketing: Act as the contact and liaison point for companies in the portfolio and arrange sales and marketing activities for those companies.

• Issue Escalation: Act as the point of escalation and resolution for issues from sales teams in relation to their portfolio companies.

• Credit Risk Vetting: Ensure that vetting of acquired companies has been undertaken through Credit Risk to ensure only quality names are signed up.

• Internal Communication: Communicate with the Branch Personal Banking Team and branches as a whole regarding product offerings and requirements for companies in the portfolio.

• Product Briefs: Manage product/proposition briefs for assigned branches and the Branch Personal Banking Team.

• Market Penetration: Achieve sales proposition and product range penetration across acquired companies.

• Relationship & Service Quality: Ensure excellent business relationships and high customer satisfaction levels with all allocated relationships on an ongoing basis.

• End-to-End Service: Ensure seamless end-to-end customer service (from origination up to fulfillment) in acquired companies.

The Candidate (Qualifications & Requirements)

• Education: Degree in Business Administration or a related field.

• Experience: Minimum of 3 years of experience in a related field.

• Domain Expertise: Experience in Sales and Relationship Management.

• Core Skills: Strong selling, presentation, and negotiation skills.

• Risk Knowledge: Good understanding of credit risk analysis and risk management processes.

• Leadership & Strategy: Leadership skills with the ability to formulate business strategy and articulate it across all levels of the organization.

• Service Standards: Demonstrated commitment to service excellence.

• Communication: Excellent communication and interpersonal skills.

Application Instructions

Please submit your CV to recruitment@acbbank.co.tz no later than 31st July 2026 at 5:00 PM.