Contract & Vendor Management Specialist (2 Positions)

Organization: CRDB Bank PLC
Department: Information and Communication Technology (ICT)
Location: Tanzania Head Office
Reporting Line: Manager – IT Performance & Reporting
Employment Type: Permanent
Job Type: Full-time
Number of Openings: 2
Application Deadline: 6 August 2026

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Job Purpose

CRDB Bank is seeking Contract & Vendor Management Specialists responsible for managing ICT contracts, supplier relationships, and vendor performance to ensure compliance, cost efficiency, and effective service delivery.

The role will ensure ICT contracts are properly structured, aligned with business and regulatory requirements, and deliver optimal value. The successful candidates will manage the full ICT vendor lifecycle, including contract management, Service Level Agreement (SLA) monitoring, supplier performance evaluation, budget control, and vendor payment processes.

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Key Responsibilities

• Manage ICT supplier contracts, including:
  • Contract reviews
  • SLA negotiations
  • Contract implementation
  • Performance monitoring
• Ensure achievement of agreed financial and service performance targets.
• Monitor contract compliance and track supplier deliverables, including:
  • License usage
  • Software utilization
  • Contract obligations
• Support annual ICT budget planning, review, and approval processes by:
  • Preparing budget proposals
  • Reviewing expenditure trends
  • Recommending budget adjustments based on business needs
• Establish and maintain an updated catalogue of all third-party ICT suppliers.
• Coordinate supplier performance reviews by:
  • Organizing review meetings
  • Preparing performance reports
  • Sharing findings with relevant stakeholders
• Participate in ICT supplier commercial negotiations to ensure:
  • Cost efficiency
  • Value optimization
  • Effective service delivery terms
• Monitor ICT budget utilization through:
  • Payment reviews
  • Tracking project and service costs
  • Recording commercial commitments
• Support ICT budget proposals and recommend adjustments where required.
• Manage ICT supplier contracts and ensure effective:
  • SLA implementation
  • Service performance monitoring
  • Contract lifecycle management
• Validate contract deliverables, including software licenses and service utilization against agreed terms.
• Resolve disputes between ICT teams and suppliers through effective negotiation and stakeholder engagement.
• Oversee ICT supplier payments while improving:
  • Payment turnaround time (TAT)
  • Process efficiency
  • Financial control
• Monitor supplier performance by tracking:
  • Incidents
  • Service requests
  • SLA compliance
• Provide regular vendor performance reports to management.

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Required Qualifications and Experience

Academic Qualifications

• Bachelor’s degree in:
  • Computer Science
  • Computer Information Systems
  • Management Information Systems
  • Related ICT fields

Professional Experience

• Minimum of 2 years of experience in:
  • IT Contracts Management
  • Supplier Management
  • Vendor Management

Experience should preferably be within:

• Banking sector
• Financial institutions
• Similar regulated environments

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Professional Certifications and Skills

Relevant certifications and knowledge will be an added advantage, including:

• CISA
• CGEIT
• CRISC
• Procurement and Contract Management certifications

Additional desirable knowledge:

• ITIL framework
• PRINCE2 / PMP project management methodologies
• Advanced Microsoft Excel skills

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Technical Competencies

Candidates should demonstrate knowledge and experience in:

• ICT supplier and vendor management processes.
• Contract lifecycle management.
• SLA development, negotiation, and monitoring.
• Supplier performance evaluation.
• IT governance, assurance, and compliance frameworks.
• Information security principles.
• ICT systems and technology environments.
• Banking regulatory requirements in Tanzania.
• Financial management concepts, including:
  • Budget planning
  • Cost control
  • Cost optimization

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Personal Attributes

• Ability to work in a deadline-driven environment.
• Strong organizational and multitasking skills.
• Ability to manage multiple priorities simultaneously.
• Strong negotiation and stakeholder management skills.
• Ability to communicate effectively with:
  • Employees
  • Auditors
  • Vendors
  • Contractors
  • Internal stakeholders

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CRDB Bank Commitment

CRDB Bank is committed to sustainability and Environmental, Social, and Governance (ESG) practices and encourages applicants who share these values.

The bank promotes an inclusive workplace and welcomes applications from:

• Women
• Individuals with disabilities

Important Notice:
CRDB Bank does not charge any fees during the recruitment or application process. Applicants should ignore any requests for payment claiming to represent CRDB Bank.

Only shortlisted candidates will be contacted.

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How to Apply

Interested candidates should submit their applications through the official CRDB Bank recruitment portal.

CLICK HERE TO APPLY