Mixx is hiring

Senior NOC Engineer – (2 positions)

Requirements

• Master’s degree or engineering school in Computer Science, Networks & Telecommunications, Information Systems, or a related field
• 4-8 years of experience in NOC, L2 Support, or DevOps, with hands-on monitoring tools experience, incident ownership, and shift leadership in a high-availability environment.
• Dar Es Salaam

Core responsibilities

• Lead and oversee assigned shifts (Alpha, Bravo, and Charlie), ensuring operational effectiveness, team performance, and quality service delivery.
• Review and approve shift handovers, ensuring all open incidents, active alerts, and operational activities are accurately transferred between shifts.
• Maintain on-call readiness during designated shifts and provide incident leadership during major or concurrent service disruptions.
• Coordinate incident communications, escalation notifications, supplier engagement, and stakeholder updates in line with operational procedures.
• Own and manage escalated incidents, conducting detailed investigations and troubleshooting before further escalation to higher support levels.
• Perform advanced analysis using Kibana, Grafana, and related monitoring tools to identify root causes, service anomalies, performance trends, and potential risks.
• Translate technical issues into business impact assessments and provide clear operational updates to management and stakeholders.
• Manage supplier escalations, ensuring timely resolution, effective tracking, and post-incident follow-up activities.
• Proactively monitor services, validate alert effectiveness, and recommend improvements to monitoring thresholds, detection quality, and observability capabilities.
• Support continuous improvement initiatives by identifying monitoring gaps, contributing to supervision architecture, and enhancing operational processes.
• Apply observability best practices by correlating technical performance indicators with business service outcomes and customer experience metrics.
• Coach and support NOC Operators through structured feedback, operational guidance, onboarding support, and performance improvement recommendations.

Core competencies

• Advanced Grafana dashboarding, alerting, and trend analysis.
• Strong Prometheus knowledge, including metrics, PromQL, and alert troubleshooting.
• Advanced Kibana/ELK log analysis and event correlation.
• Proficient in ServiceNow incident, problem, and change management.
• Ability to trace issues across end-to-end service flows.
• Understanding of Docker, Kubernetes, and microservices monitoring.
• Familiarity with mobile money, USSD, APIs, and transaction flows.

At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.

If this description corresponds to you, grow with us by applying before August 27,2026

How to Apply:

To submit your application, please follow the link provided below.

TAP / CLICK HERE TO APPLY