Manager: QR Merchant Solutions at Equity Bank Tanzania

Company: Equity Bank Tanzania
Job Title: Manager: QR Merchant Solutions
Function: Agency Banking
Function Level: Manager
Reports To: Senior Manager: Agency Banking
Employment Type: Full-time
Location: Tanzania
Posted: 26 August 2026
Application Deadline: 28 August 2026

Job Purpose

The Manager – QR Merchant Solutions will be responsible for driving the acquisition, onboarding, activation, and growth of QR-based payment merchants, particularly TANQR merchants, across mass-market and MSME segments.

The role will focus on expanding TANQR acceptance, increasing transaction volumes, improving merchant engagement, generating revenue, and delivering seamless digital payment experiences while ensuring compliance with regulatory and bank requirements.

Key Responsibilities

1. QR Merchant Acquisition & Onboarding

• Acquire and onboard mass-market and MSME merchants for static and dynamic QR payment solutions.
• Drive deployment of QR solutions across retail outlets, micro-merchants, and small businesses.
• Ensure smooth digital onboarding, KYC compliance, and QR activation within defined turnaround times.

2. Merchant Activation & Usage Growth

• Educate merchants on QR payments, settlement cycles, and reconciliation.
• Monitor merchant activation and transaction activity after onboarding.
• Develop strategies to increase transaction frequency, average transaction value, and merchant retention.

3. Product & Solution Management

• Promote the bank’s TANQR solutions across relevant market segments.
• Cross-sell related digital products, including:
  • Current accounts
  • Mobile banking
  • Merchant applications
  • Cash management solutions
• Collect merchant feedback and collaborate with relevant teams to improve QR features and customer experience.

4. Revenue & Performance Management

• Achieve TANQR merchant acquisition, activation, and transaction-volume targets.
• Drive fee income (NFI) and float balances associated with QR merchant accounts.
• Monitor, analyze, and report TANQR portfolio performance using dashboards and relevant metrics.

5. Market Development & Partnerships

• Identify high-potential merchant clusters, markets, and ecosystems for QR expansion.
• Collaborate with fintech companies, aggregators, channel partners, and other ecosystem players.
• Monitor competitors’ QR offerings and recommend strategies to differentiate the bank’s solutions.

6. Operations, Risk & Compliance

• Ensure compliance with KYC, AML, NPCI/local regulatory QR guidelines, and bank policies.
• Coordinate resolution of merchant settlement and technical issues with operations and technology teams.
• Monitor fraud risks and promote secure QR payment usage.

7. Stakeholder Coordination

• Work closely with Business, Operations, IT, Risk, Compliance, and Customer Support teams.
• Support field sales teams through product training, knowledge sharing, and QR solution enablement.

Key Performance Indicators (KPIs)

Performance will be measured based on:

• Number of TANQR merchants onboarded and activated
• Active TANQR merchant ratio
• TANQR transaction volume and value
• Revenue generated from the TANQR merchant portfolio
• Merchant retention and satisfaction
• Compliance and audit adherence
• Deposits mobilized from TANQR merchants

Qualifications & Experience

Education

• Bachelor’s degree in Business, Finance, Commerce, or a related field.
• MBA or certification in Digital Payments is an added advantage.

Experience

• 4–8 years of experience in digital payments, QR acquiring, or merchant acquiring.
• Hands-on experience with QR payment solutions, particularly within Mobile Financial Services, is strongly preferred.

Skills & Competencies

• Strong understanding of QR payment ecosystems and merchant-acquiring models.
• Strong sales and relationship-management skills, particularly with MSMEs and mass-market merchants.
• Knowledge of payment settlement, reconciliation, and payment operations.
• Strong analytical and performance-management skills.
• Excellent communication and stakeholder-management abilities.

Behavioural Attributes

• Customer-focused and execution-oriented.
• Comfortable working in a high-volume, fast-growing payments environment.
• Proactive, data-driven, and solution-oriented.

How to Apply

Applicants who meet the requirements should submit the following documents in a single PDF file:

• Cover letter
• Detailed CV/resume
• Relevant academic certificates
• Testimonials, where applicable

Send the application to:

TZRecruitment@equitybank.co.tz

Email Subject: Manager: QR Merchant Solutions or the relevant reference number.

Application Deadline: Friday, 28 August 2026

Only shortlisted candidates will be contacted.

Important Information

Equity Bank Tanzania is an equal-opportunity employer. Applicants consent to the collection and processing of their personal information for recruitment and employment purposes in accordance with applicable data-protection requirements.