Credit Control Manager at NCBA Bank August 2026

Job Vacancy

Position: Credit Control Manager
Employer: NCBA Bank
Job Type: Full-time
Location: Tanzania
Job Requisition ID: 4353

Job Summary

NCBA Bank is seeking a Credit Control Manager to lead the Credit Control function, with responsibility for premium collections, debtor management, account reconciliation, credit assessment and credit-risk mitigation.

The role focuses on protecting cash flow, reducing bad-debt exposure, ensuring compliance with credit-control policies and strengthening collection processes across clients, brokers, intermediaries and other business partners.

Key Responsibilities

1. Financial & Credit Control – 45%

• Develop and implement credit-control and collection strategies.
• Oversee premium invoicing, collections, payment allocation and reconciliation.
• Assess the creditworthiness of brokers, corporate clients, policyholders and other producers.
• Monitor debtor ageing, overdue premiums, disputed balances, bounced payments and recoveries.
• Prepare receivables dashboards, ageing reports, collection reports and exception reports.
• Recommend appropriate credit terms, limits, payment plans or suspension actions.

2. Operational Risk Management – 20%

• Identify and report credit, process and operational risks.
• Strengthen controls around credit vetting, onboarding, dunning, refunds, write-offs and payment plans.
• Manage debt-recovery procedures and escalation of long-outstanding accounts.
• Engage legal/recovery partners when necessary.
• Identify process improvements and automation opportunities.

3. Audit & Compliance – 20%

• Ensure compliance with Credit Control Policy and premium-collection procedures.
• Support internal, external and regulatory audits.
• Maintain accurate reconciliations, ageing schedules and credit-control records.
• Support regulatory reporting on premium collections and outstanding debts.
• Track and close audit, risk and compliance findings.

4. People & Stakeholder Management – 10%

• Set objectives, KPIs and work plans for the credit-control team.
• Coach staff on collections, reconciliation, credit assessment and reporting.
• Monitor team productivity and quality of account follow-up.
• Work with brokers, agents, clients, Finance, Underwriting, Claims, Sales and Operations.
• Resolve overdue balances, disputes and reconciliation issues.

5. Learning & Development – 5%

• Maintain a professional development plan.
• Complete required training and learning activities.
• Coach team members to improve performance and productivity.

Qualifications

Academic

• Bachelor’s degree in Finance, Accounting, Business Administration, Commerce or a related field.

Professional

• CPA(K), ACCA or an equivalent credit/finance qualification is required/preferred.
• Membership in ICPAK, ACCA or another relevant professional body is an added advantage.
• Insurance qualifications such as AIIK, CII or Certificate of Proficiency are an added advantage.

Experience

• Minimum 7 years of relevant experience in:
  • Credit control
  • Accounts receivable
  • Collections
  • Credit management
• Experience in general insurance or regulated financial services is preferred.
• At least 3 years of experience managing a credit-control or receivables team.
• Experience with:
  • Broker/intermediary collections
  • Debtor ageing
  • Account reconciliation
  • Credit assessments
  • IFRS 9 provisioning
  • Debt recovery
  • Stakeholder escalations

Key Skills

• Credit and receivables management
• Financial analysis and reconciliation
• Debt collection and recovery
• Credit-risk management
• Team leadership and coaching
• Reporting and dashboard preparation
• Regulatory and audit compliance
• Negotiation and stakeholder management
• Process improvement and automation
• Strong analytical and problem-solving skills

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY