Airtel Money – Digital Channels Manager August 2026

Job Vacancy

Position: Digital Channels Manager – Airtel Money
Employer: Airtel Tanzania
Job Type: Full-time
Location: Tanzania

Job Summary

Airtel Tanzania is seeking a Digital Channels Manager to develop and execute the Airtel Money digital-channel strategy, drive customer adoption and usage, improve digital customer journeys, and grow transaction volumes and revenue.

The role involves managing digital channels such as mobile applications, USSD and APIs, coordinating with technology and business teams, managing fintech and other partners, and using data to improve digital financial services.

Key Responsibilities

1. Digital Channel Strategy & Growth

• Develop and execute the Airtel Money digital-channel strategy.
• Increase adoption and usage across customer segments.
• Identify opportunities to digitize customer journeys and reduce reliance on assisted channels.
• Conduct customer and market research.
• Develop plans to increase active users, transactions and revenue.
• Benchmark Airtel Money channels against competitors and industry best practices.

2. Digital Channel Management & Optimization

• Manage the full lifecycle of Airtel Money digital channels and services.
• Develop channel requirements, business cases, user stories and enhancement roadmaps.
• Monitor channel performance and customer feedback.
• Improve digital-channel availability, reliability and usability.
• Drive implementation of new features, products and services.
• Improve conversion rates, customer journeys and transaction success rates.

3. Customer Experience & Engagement

• Work with Customer Experience teams to improve digital journeys.
• Improve customer onboarding and self-service.
• Analyze customer and transaction data to identify improvement opportunities.
• Collaborate with Marketing and Retention teams on engagement campaigns.
• Support customer education and awareness initiatives.

4. Partner & Stakeholder Management

• Work with Technology, Product, Marketing, Finance, Legal and Compliance teams.
• Manage relationships with fintechs, aggregators, channel partners and solution providers.
• Coordinate third-party integrations and digital ecosystem partnerships.
• Participate in vendor evaluations and digital-service agreement negotiations.

5. Compliance, Governance & Risk

• Ensure digital-channel operations comply with regulatory and internal requirements.
• Maintain compliance with AML, KYC, security, risk and data-privacy requirements.
• Support audits and regulatory reviews.
• Identify and mitigate operational risks affecting digital services.
• Ensure customer data and digital platforms are appropriately protected.

6. Performance Management & Reporting

• Conduct daily, weekly and monthly performance reviews.
• Track KPIs including:
  • Active users
  • App adoption
  • Transaction volumes and values
  • Conversion rates
  • Revenue
  • Transaction success rates
• Develop dashboards and management reports.
• Use data insights to drive continuous improvement.
• Prepare business-performance reviews and strategic recommendations.

Qualifications

Education

• Bachelor’s degree in:
  • Business Administration
  • Marketing
  • Information Technology
  • Equivalent/relevant field

Experience

• At least 3 years of experience in:
  • Digital Channels
  • Product Management
  • Digital Financial Services
  • Fintech
  • Mobile Money
• Proven experience driving adoption and growth of digital platforms.
• Experience with mobile applications, USSD, APIs and digital ecosystems.
• Strong understanding of customer experience and digital customer journeys.
• Experience in data analysis and performance management.
• Knowledge of Agile methodologies and digital product tools.
• Strong stakeholder-management and communication skills.

Added Advantage

• MBA
• Professional financial certification

Key Skills

• Digital financial services
• Mobile money
• Digital product management
• Customer journey optimization
• Data analytics
• KPI and performance management
• Agile delivery
• API and USSD ecosystem knowledge
• Partner/vendor management
• Risk, AML and KYC awareness
• Stakeholder management
• Strategic planning

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY