After Sales Manager Job Vacancy at Sun King Arusha – December 2025

Role Profile: After Sales Manager – Tanzania

• Company: Sun King (Global leader in off-grid solar energy)

• Location: Arusha, Tanzania

• Sector: Renewable Energy / Consumer Electronics / FinTech

• Experience Level: Senior Management (8+ Years)

About the Role

The After Sales Manager will lead the entire After-Sales Operations team in Tanzania. The primary goal is to ensure exceptional customer satisfaction by managing warranty processes, technical support, spare parts logistics, and team performance. This is a cross-functional leadership role that requires balancing technical excellence with high-level strategic planning.

Key Responsibilities

1. Service Management & Operations

• Resolution: Ensure timely resolution of customer complaints, warranty claims, and service requests.

• Turnaround Time (TAT): Monitor TAT metrics and implement process improvements to speed up repairs and replacements.

• Coordination: Collaborate with technical teams and third-party providers to deliver quality maintenance.

• Efficiency: Maximize the profitability and efficiency of the service department in line with business growth projections.

2. Team Leadership & Development

• Supervision: Mentor and guide after-sales executives, technicians, and support staff.

• Training: Conduct sessions to enhance the team’s technical troubleshooting and customer-handling skills.

• Growth: Drive professional development pathways for team members.

3. Warranty & Spare Parts Coordination

• Administration: Oversee warranty approvals, rejections, and precise documentation.

• Inventory: Manage spare parts stock levels to ensure availability while maintaining cost efficiency.

• Procurement: Liaise with stakeholders to ensure the timely arrival of necessary components.

4. Strategy, Systems & Reporting

• Strategic Planning: Define and manage long-range strategic plans for the after-sales business based on global strategy.

• System Design: Coordinate with tech teams to ensure software and applications meet customer service needs.

• MIS & Reporting: Prepare periodic performance reports, identify operational bottlenecks, and ensure compliance with company policies and industry regulations.

Candidate Requirements

Education & Experience

• Education: Degree in Engineering or a related discipline from a recognized university (Advanced degree preferred).

• Experience: 8+ years of proven success in after-sales service management (Consumer Electronics, Mobile, or Renewable Energy industries).

• Track Record: Demonstrated ability to meet KPIs, including Net Promoter Scores (NPS) and Service Level Agreements (SLAs).

Core Competencies

• Leadership: Ability to manage large teams and resolve complex issues under pressure.

• Critical Thinking: Strong analytical skills to drive solutions in ambiguous or high-growth situations.

• Mission-Driven: Passion for delivering energy access and community impact with an entrepreneurial spirit.

What Sun King Offers

• Global Environment: Opportunity to work alongside a diverse group of professionals from across the globe.

• Impact: A collaborative culture motivated by fostering a transformative, sustainable venture.

• Professional Development: Tailored learning pathways via the Sun King Centre for Leadership.

About Sun King

Sun King provides affordable solar energy to 1.8 billion people through its “pay-as-you-go” (PAYG) financing model. With over 20 million homes connected and 2,800 full-time staff in 12 countries, Sun King is a high-growth organization committed to sustainability and gender diversity (44% of the workforce are women).

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