Job Vacancy: Assistant Manager – Enterprise Systems Support

Location: Corporate Office
Experience Level: 2 – 5 Years
Posted Date: 24 February 2026
Functional Area: IT & Digital Transformation

Job Purpose

The Assistant Manager – Enterprise Systems Support is responsible for providing hands-on technical administration, support, and optimization of the organization’s Data Centre and Cloud Infrastructure environments.

This role plays a critical part in driving IT infrastructure modernization initiatives, improving platform reliability, strengthening security posture, and ensuring business continuity through best-practice architecture and operational governance.

Key Roles & Responsibilities

Infrastructure & Cloud Management

• Provide end-to-end management and administration of Data Centre infrastructure, including servers, virtualization platforms, enterprise storage systems (SAN/NAS), and related peripherals.
• Support, manage, and optimize cloud infrastructure across hybrid environments, ensuring secure provisioning, protection, and performance of virtualized resources.
• Apply DevOps practices to drive automation and continuous improvement, enhancing operational efficiency, scalability, and resilience.

Monitoring, Performance & Availability

• Implement and manage infrastructure monitoring and performance tools.
• Analyze system logs and metrics to proactively identify and resolve infrastructure issues.
• Perform root cause analysis for system outages or performance degradation and ensure uptime targets are consistently met.

Security, Patching & Continuity

• Conduct infrastructure assessments and apply system patches, upgrades, firmware updates, and security fixes.
• Manage systems backup and recovery operations in line with the Bank’s business continuity and disaster recovery policies.

Vendor, Licensing & Governance

• Manage IT infrastructure-related vendor acquisition, supervision, and performance reviews.
• Oversee infrastructure system licenses, subscriptions, and renewals to ensure compliance and cost efficiency.

Support & Incident Management

• Provide Level 2 and Level 3 Incident and Problem Management support for all infrastructure-related issues.
• Ensure adherence to ITIL processes, change management procedures, and operational standards.

Key Skills & Competencies

• Strong expertise in Data Centre infrastructure, virtualization, and enterprise storage systems.
• Practical experience with cloud platforms in hybrid environments.
• Knowledge of DevOps concepts, automation, and infrastructure optimization.
• Experience with infrastructure monitoring, performance management, and troubleshooting.
• Strong understanding of backup, recovery, and business continuity planning.
• Vendor and license management capability.
• Analytical problem-solving skills and ability to work under pressure.
• Strong communication and stakeholder coordination skills.

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