Branch Operations Officer (BOI) at Exim Bank , Paje, Unguja – October 2025

Branch Operations Officer (BOI)

Exim Bank

Job Type

Full-time, Permanent

Job Description

The Branch Operations Officer is responsible for facilitating smooth customer banking operations at the branch and ensuring high levels of customer satisfaction and retention.

Roles & Responsibilities

PRINCIPAL ACCOUNTABILITIES

• Customer Service & Retention:
  • Retain customers by ensuring compliance with Turnaround Times (TAT) and high customer satisfaction.
  • Ensure preferred customers receive excellent handling at the branch at all times.
  • Ensure the customer service desk is well-positioned and adequately manned, with all necessary facilities.
  • Ensure complaints are accurately recorded and resolved, utilizing the Helpdesk system.
• Operational Control & Compliance:
  • Ensure adherence and execution of Vault Keys and the maintenance of dual control and Time Lock Delay procedures.
  • Maintain strict operational control over: Reconciliation, remittances, ATM, cash shortages, controlled stationery, journal checking, payment verification, clearing, and deposits.
  • Adhere strictly to all existing Standard Operating Procedures.
  • Observe TAT for all centralized operations activities, including: opening accounts, dormant accounts, account closure, fixed deposits, mobile banking, chequebooks, OTT/TISS, CTS, and other related activities communicated by operations/CBO.
• Branch Environment:
  • Ensure the overall cleanliness and orderliness of the customer bank hall area.

Minimum Requirements

1. Education, Experience & Skills

• Education: Bachelor’s degree in any related field.
• Experience: Minimum of two years of Banking experience in branch operations with a good performance track record.
• Skills & Attributes:
  • Ability to carry out work by the bank’s procedures.
  • Sales and negotiation skills.
  • High level of integrity.
  • Ability to lead a team.

How to Apply

To submit your application, please follow the link provided below:

TAP / CLICK HERE TO APPLY

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