Organization Overview

Mwanga Hakika Bank Limited (MHB) is a fully-fledged commercial bank, 100% owned by Tanzanians. As a growing and dynamic financial institution, MHB is committed to delivering customer-focused banking solutions while upholding the highest standards of integrity, professionalism, and operational excellence.

Position Title

Branch Operations Supervisor

Purpose of the Role

The Branch Operations Supervisor is responsible for supervising daily branch operations, ensuring compliance with bank policies and regulatory requirements, supporting staff performance, and promoting a strong customer-centric culture. The role ensures operational efficiency, risk control, and consistent service quality within the branch.

Key Duties and Responsibilities

Supervise daily branch operations to ensure all transactions are processed accurately, efficiently, and in line with approved procedures while maintaining a customer-focused approach.
Monitor staff attendance, allocate duties, and provide day-to-day operational guidance to ensure smooth workflow and high productivity.
Ensure full compliance with internal policies, banking regulations, KYC and AML requirements while safeguarding customer interests.
Review, verify, and authorize transactions within assigned limits to minimize operational risk and prevent customer losses.
Promote excellent customer service standards and ensure timely resolution of customer complaints and queries.
Provide on-the-job coaching, mentoring, and performance support to branch staff with emphasis on service excellence.
Identify, document, and escalate operational issues, incidents, or suspected fraud in a timely manner.
Prepare and submit accurate operational, compliance, and service-quality reports to management.
Support internal and external audits by ensuring proper documentation, implementation of corrective actions, and continuous improvement.
Enforce discipline, professionalism, and adherence to safety, security, and confidentiality standards.
Regularly coach and monitor the performance of the operations team against agreed KPIs.

Qualifications and Experience

Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
Professional qualification in Banking or Financial Services is an added advantage.
Postgraduate Diploma or MBA will be an added advantage.
Minimum of 2–3 years’ experience in a banking operations environment, preferably in a supervisory or senior officer role.

Knowledge, Skills, and Key Competencies

Strong understanding of banking operations and regulatory requirements.
Customer-centric mindset with a proven ability to deliver high service standards.
Effective leadership and supervisory skills with the ability to coach and motivate teams.
Strong communication, negotiation, and conflict-resolution skills.
Excellent analytical, problem-solving, and decision-making abilities.
High levels of integrity, professionalism, and accountability.
Well-organized, self-driven, and results-oriented approach to work.

Application Process

Interested candidates are invited to submit their applications through the Mwanga Hakika Bank Career Page:

Mwanga Hakika Bank | Career Page (careers-page.com)

Application Deadline: 1st February 2026

Only shortlisted candidates will be contacted.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit www.careers-page.com.

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