Job Summary

The Business Assurance Manager is responsible for providing management with assurance that all activities across the entire credit life cycle align with Group and Country policies. Key focuses include:

Control Review: Assessing the adequacy and effectiveness of existing controls within Wholesale and Retail Credit Risk (including MI, Data Quality, Impairment, Analytics, Modeling, Policy, and Governance).
Operations Oversight: Reviewing credit operation divisions such as Origination, Account Management, and Collections and Recoveries.
Compliance & Risk: Driving the review process for lending CPAs, ensuring non-compliant actions are closed timely, and monitoring operational risk events with a credit impact.
Governance: Representing the country in monthly Governance, Assurance, and PQR forums, while managing group credit attestations.

Key Responsibilities

Framework & Strategy

Define the Retail Credit Risk Assurance framework.
Compile Business Unit Credit Risk Assurance review plans alongside the Key Credit Risk Owner and Senior Credit Risk Management.
Manage end-to-end Credit Risk Management Self-Assurance and peer reviews of controls.

Audit & Compliance

Support the preparation of external audits and ensure recommendations from Internal Audit, the Central Bank, and Management Assurance are fully embedded.
Monitor compliance against statutory regulators, specifically the Bank of Tanzania (BOT) and Tanzania Revenue Authority (TRA).
Coordinate inspections of the bankbook by regulators and ensure timely, accurate returns to minimize penalties.
Keep track of changes in the regulatory environment affecting the credit control environment.

Operational Management

Create and manage the control environment dashboard.
Design, plan, test, and implement business resumption and disaster recovery measures.
Attend critical committee meetings, including EWL1, RRCC, and Country Provision/Impaired Debt committees.
Engage key stakeholders across Internal Audit, Compliance, Risk, and Center Governance teams.

Candidate Requirements

Education

Required: Higher Diplomas in Business, Commerce, and Management Studies.
Desirable: Undergraduate degree or equivalent business experience.

Experience & Skills

Technical Knowledge: Deep understanding of the Retail Credit Risk cycle, Operational Risk management, and local banking regulations.
Leadership: Proven ability in people management, coaching, team leadership, and delegation.
Core Skills:
- Auditing and investigative skills.
- Risk analysis and control evaluation.
- Negotiation, influencing, and workshop facilitation.
- Advanced report writing and presentation skills.
- Productivity management and process improvement techniques.

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