NBC Bank – Branch Sales & Business Growth Role

About NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. The Bank offers a wide range of:

The main purpose of this role is to drive:

This includes managing all sales activities, supporting, monitoring, and training Branch Sales Officers across respective branches.

Drive customer acquisition and recruitment.
Frequently visit existing customers.
Ensure all customer acquisition points are functioning effectively at all times.
Enhance customer experience by ensuring proper execution of:
- Account opening
- Account maintenance
- Loan onboarding
- Digital onboarding
- Digital activation and usage

Identify sectors/areas relevant for business growth within the locality.
Identify, solicit, conduct KYC and risk reviews of potential customers and approach them to open accounts.
Work with Business Development Partner to initiate development of relevant products suited to the locality.
Provide continuous feedback to the Head of Customer Network on performance of products and services at branches.
Engage with:
- Corporate and Institutional Banking (CIB)
- Business Banking (BB)
  to explore retail opportunities from their clients (One Bank Concept).
Address customer queries related to business matters.

Understand local business dynamics and leverage opportunities to grow deposits.
Supervise deposit mobilization campaigns at branches.
Proactively and continuously solicit deposits from all Bank clients to meet deposit targets.
Follow up proactively on activities outlined in the branch activity calendar.

Cross-sell all Bank products, including:
- Mobile Banking
- Internet Banking
- Agent Banking
- Insurance Products
- Deposit Products
- Loan Products
- FX
- Transfers
Collect market intelligence on:
- Local competition
- Competing products
- Service levels

Drive customer engagement activities at branches.
Engage directly with clients and potential clients to build trust and customer loyalty.
Identify potential clients and develop strategies to onboard them through informative meetings and product discussions.
Build and maintain long-term relationships with segmented customers through:
- Active listening
- Problem sharing
- Joint solution finding
Manage customer business contacts and participate in corporate customer social occasions.
Maintain business acquired to ensure customer activeness and reduce churn.

Maintain database of High Net Worth customers at branches.
Monitor branch business growth through KPIs.
Monitor loan turnaround time and provide recovery support.
Take responsibility for PAR and NPL performance of Branch retail loans.
Provide inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at branch level.

Bachelor’s Degree in Business Administration.
Minimum of 3 years’ banking experience.
Broad knowledge of banking practices (product knowledge) and banking regulations.

Bachelor’s Degree / Advanced Diploma in:
- Business
- Commerce
- Management Studies

Commercial mindset – Junior (meets some requirements; needs further development).
Customer Excellence – Service Delivery (meets all requirements).
Digital familiarity (meets all requirements).
Effective communication – Basic (meets all requirements).
Experience in a similar environment.
Openness to change (meets some requirements; needs further development).
Product and/or Service Knowledge (meets all requirements).
Sales Management (meets some requirements; needs further development).

How to Apply:

To submit your application, please follow the link provided below.

To apply for this job please visit absa.wd3.myworkdayjobs.com.

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