About NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. The Bank offers a wide range of retail, business, corporate and investment banking, as well as wealth management products and services.

Job Summary

The main purpose of this role is to drive growth in Loans and Advances, Deposits, and alternative products across branches.

This includes:

Managing all sales activities.
Supporting, monitoring, and training Branch Sales Officers in respective branches.

Job Description

1. Accountability: Business Soliciting – Acquisition/Recruitment

Customer acquisition and recruitment.
Frequent visits to existing customers.
Ensure all customer acquisition points are functioning effectively at all times.
Enhance customer experience by ensuring perfect execution of:
- Account opening
- Account maintenance
- Loan onboarding
- Digital onboarding
- Digital activation and usage
Identify key sectors/areas relevant for business growth within the locality.
Identify, solicit, conduct KYC and risk reviews of potential customers and approach them to open accounts.
Work with Business Development Partners to initiate development of relevant products suitable for the locality.
Provide consistent feedback to the Head of Customer Network on product and service performance at branches.
Engage with Corporate & Institutional Banking (CIB) and Business Banking (BB) departments to identify retail opportunities (One Bank Concept).
Address customer queries related to business matters.

2. Accountability: Deposit Mobilization

Understand local business dynamics and leverage opportunities to grow deposits.
Supervise all deposit mobilization campaigns in branches.
Continuously solicit deposits from all clients to meet bank deposit targets.
Proactively follow up on activities identified in the branch activity calendar.

3. Accountability: Cross Selling

Cross-sell all bank products including:
- Mobile Banking
- Internet Banking
- Agent Banking
- Insurance Products
- Deposit Products
- Loan Products
- Foreign Exchange (FX)
- Transfers
Collect market intelligence on:
- Local competition
- Products
- Service levels

4. Accountability: Relationship Management

Drive customer engagement activities in branches.
Interact with clients and potential clients to build confidence and customer loyalty.
Identify potential clients and strategize to convert them into NBC customers.
Develop, build, and maintain long-term relationships with segmented customers.
Manage customer business contacts and participate in corporate customer social occasions.
Maintain acquired business to ensure customer activeness and reduce churn.

5. Accountability: Reports, Monitoring & Turnaround

Maintain a database of High Net Worth customers in the branch.
Monitor branch business growth through KPIs.
Ensure efficient loan turnaround time and provide recovery support.
Manage PAR and NPL for branch retail loans.
Provide inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at branch level.

6. Accountability: Coaching and Mentoring

Coach and mentor branch sales teams regularly.
Monitor and report performance against agreed KPIs.

Other Duties

Participate in branch budgeting for all sales-related activities.
Perform other duties as assigned by the Branch Manager.
Prepare reports and business proposals for management approval.

Education & Experience Required

Bachelor’s Degree in Business Administration.
Minimum of 3 years banking experience.
Broad knowledge of banking practices, product knowledge, and bank regulations.

Knowledge, Skills & Competencies Required

Strong customer service management skills.
Customer handling awareness.
People management skills.
Bank product awareness.
Analytical skills.
Selling and cross-selling skills.
Awareness of BOT regulations.
Risk management skills.

Qualifications

Bachelor’s Degree or Advanced Diploma in Business, Commerce, or Management Studies.
Commercial Mindset – Junior (meets some requirements, requires further development).
Customer Excellence – Service Delivery (meets all requirements).
Digital Familiarity (meets all requirements).
Effective Communication – Basic (meets all requirements).
Experience in a similar environment.
Openness to Change (meets some requirements, requires further development).
Product and/or Service Knowledge (meets all requirements).
Sales Management (meets some requirements, requires further development).

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit absa.wd3.myworkdayjobs.com.

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