Job Title: Credit Manager – PayGo Phones Tanzania

Location: Arusha, Tanzania
Department: Global Risk and Credit
Work Type: Field-based (approximately 70% field engagement)

About the Role

The Credit Manager – PayGo Phones Tanzania is a field-based role within Sun King’s Global Risk and Credit team. The position is responsible for overseeing credit and related risk functions within the PAYGo Phones business in Tanzania. The role focuses on designing, implementing, and sustaining robust credit risk controls and operational practices to strengthen portfolio quality, manage risk exposure, and ensure regulatory compliance.

Key Responsibilities

1. Portfolio Performance Oversight

Review portfolio performance to identify early signs of customer repayment stress through data analysis and direct field engagement.
Track key portfolio risk indicators and ensure timely escalation and visibility.
Produce accurate, consistent portfolio performance and risk reporting.
Monitor regional, area, and product-level trends and recommend corrective actions to mitigate emerging risks.

2. Audit & Compliance

Conduct internal reviews to identify gaps across credit-related processes, including underwriting, onboarding, collections, repossession, and customer data management.
Ensure alignment with internal policies and applicable regulatory requirements.
Clearly document audit findings and propose practical risk mitigation actions.

3. Collections & Field Interventions

Apply preventative collection strategies, including strong KYC and onboarding practices to improve customer quality.
Design and implement field-informed collection strategies in collaboration with field teams to enhance recovery performance.
Review existing credit and collection policies, assess their portfolio impact, and recommend updates based on market conditions and field insights.
Improve portfolio segmentation by aligning customer buckets with appropriate ownership and accountability models.

4. Pilot & Initiative Management

Oversee field-based pilots and initiatives, ensuring they are properly tracked, documented, and evaluated against defined success metrics.

5. Fraud Case Oversight

Ensure all reported fraud cases are reviewed promptly and resolved within established timelines.

6. Reporting & Documentation

Compile structured field reports incorporating data analysis, operational observations, and process documentation.
Maintain accuracy and consistency in portfolio risk and performance reporting.
Conduct market and sector research and translate insights into actionable recommendations that strengthen Sun King’s sales and collections strategies.

Candidate Requirements

Education & Professional Qualifications

Bachelor’s degree in Finance, Risk Management, or a related business discipline.
Professional certification in Credit Management, Statistics, Data Science, Computer Science, or a related field is an added advantage.

Experience

Minimum of 10 years’ relevant experience in credit, risk, audit, or data-driven roles.
At least 5 years in a people management or operational oversight capacity.
Hands-on experience with data collection, analysis, and field-based assessments.

Skills & Competencies

Strong planning, organizational, and attention-to-detail skills.
High adaptability and comfort working in fast-changing environments.
Structured problem-solving ability with a focus on practical execution.
Strong leadership and influencing skills to drive operational improvements.
Clear, confident written and verbal communication skills.
Strong stakeholder engagement and cross-functional collaboration capabilities.
Demonstrated ethical judgment and discretion in handling confidential information.
Willingness to spend significant time in the field (approximately 70%).

What Sun King Offers

Professional growth opportunities in a fast-growing, high social-impact industry.
A collaborative, open-minded culture driven by innovation and purpose.
A truly multicultural working environment across multiple geographies.
Structured learning and leadership development through the Sun King Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, delivering clean, affordable, and reliable energy solutions to the 1.8 billion people without access to dependable electricity.

The company has developed a distributed, customer-centric energy utility model that combines:

Solar energy generation
Energy-efficient appliances
Installation services
PAYG (Pay-As-You-Go) financing

Sun King currently powers 25 million homes and businesses, providing access to lighting, refrigeration, televisions, smartphones, and productive-use appliances. Through PAYG financing, customers make small daily payments—sometimes as low as US $0.14 per day—via mobile money or cash until they own their systems outright.

To date, Sun King has extended over US $1.4 billion in PAYG loans, supported by 35,000 field agents processing more than 1 million digital payments daily.

Beyond solar energy, Sun King is expanding access to smartphones and clean cooking technologies, helping households participate in the digital economy and transition to sustainable energy solutions.

Sun King employs 3,500+ staff across 14 countries, with expertise spanning product design, data science, logistics, customer service, operations, and software development. The company is strongly committed to gender diversity, with women comprising 42% of its workforce.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit sunking.pinpointhq.com.

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