Website Milan Fiber Ltd
Milan Fiber Ltd
CUSTOMER CARE REPRESENTATIVE POSITION
MilanFiber – Milan Cable Television Ltd
ABOUT MILANFIBER
Milan Fiber, a key subsidiary of Milan Cable Television Ltd, is a prominent internet service provider (ISP) that has transformed the digital landscape in Northern Tanzania since its parent company’s founding in 1993.
Locations: Arusha and Moshi
Infrastructure:
- Operates a robust 170-kilometer fiber optic network
- Utilizes advanced GPON (Gigabit Passive Optical Network) technology
- Provides high-speed, reliable internet connectivity to thousands of residential homes, businesses, and hospitality institutions
Services:
- “Triple Play” services integrating unlimited high-speed internet (speeds up to 100 Mbps)
- Extensive digital cable TV packages
- Tech-driven business solutions
- Competitively priced internet plans ranging from 75,000/= TZS for basic residential fiber to robust platinum packages
Group Companies:
- Arusha Institute of Technology
- Compucat Technologies (providing technical training and IT hardware)
POSITION DETAILS
Position: Customer Care Representative
Company: MilanFiber
Application Deadline: 23/02/2026
Preferential Consideration: Arusha residents
JOB OVERVIEW
MilanFiber is looking for a friendly, patient, and professional individual to join their team. The successful candidate will be responsible for handling inquiries and ensuring excellent service at all times.
KEY RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and other communication channels
- Handle customer complaints and provide appropriate solutions
- Provide accurate information about company products and services
- Maintain and update customer records
- Escalate complex issues to the relevant department when necessary
- Follow company policies and customer service standards
QUALIFICATIONS & REQUIREMENTS
Education
- Diploma or Degree in Customer Service, Administration, or a related field
Experience
- Previous experience of 2 years or more in Customer Service is an added advantage
Skills & Competencies
- Excellent communication and interpersonal skills
- Strong proficiency in both spoken and written English
- Basic computer skills
- Strong problem-solving abilities
- Ability to work well independently or in a team
HOW TO APPLY
Application Method:
Send your CV and a cover letter to:
Email: hr@mctv.co.tz
Inquiries:
Contact: 0713 567 401
Application Deadline: 23/02/2026
Note: Preferential consideration given to Arusha residents
To apply for this job email your details to hr@mctv.co.tz