Operations / Customer Service Officer

Organization: World Vision International (VFT – MFB Limited)
Location: Tanzania
Applicant Type: Local Applicants Only

About the Organization

World Vision International is a global humanitarian organization with over 75 years of experience, dedicated to helping vulnerable children overcome poverty and experience a full life. Operating in nearly 100 countries with over 33,000 staff, the organization is committed to transforming communities through sustainable development.

Job Purpose

To support business center operations by ensuring efficient data management, banking services, customer service, and administrative functions while maintaining high standards of accuracy, compliance, and customer satisfaction.

Key Responsibilities

1. Data Entry (10%)

Ensure accurate manual data entry when digital systems fail
Verify approval documents before processing manual entries
Supervise and confirm mobile banking changes and ATM registrations
Support problem-solving and enhance customer satisfaction

2. Banking Activities (20%)

Register bank pay-in slips and issue receipts
Initiate payments and submit to Finance
Prepare journals and financial records
Participate in branch credit and delinquency committees
Conduct credit checks through credit information systems
Coordinate loan disbursement processes
Verify clients physically during disbursement and report discrepancies

3. Payments & Petty Cash Management (20%)

Manage petty cash reimbursements and disbursements in line with policy
Process authorized payments and vouchers
Facilitate payments to service providers (utilities, contractors, wages)
Procure office supplies (e.g., water, tea, stationery items)

4. Customer Service & Efficiency (15%)

Respond to customer inquiries and provide support
Promote and market savings products
Direct customers to appropriate service channels
Assist customers with ATM usage
Register and resolve customer complaints
Provide accurate information and distribute marketing materials

5. Reporting (10%)

Report lost ATM cards or mobile lines to the Business Center Manager
Report disbursement issues or missing clients
Report loss or delivery of assets

6. Savings Mobilization (15%)

Promote and mobilize savings products
Open and manage savings accounts
Ensure proper KYC approval by the Business Center Manager

7. Office Administration (10%)

Maintain safe custody of client collateral, files, and documents
Manage confiscated collateral records
Ensure proper documentation of payments
Handle incoming and outgoing parcels
Compile and report customer complaints
Manage photocopying, printing, and office stationery
Support audits and regulatory examinations (e.g., BOT)

Key Competencies

Strong organizational and administrative skills
Customer service and communication skills
Attention to detail and accuracy
Basic financial and accounting knowledge
Problem-solving ability
Integrity and professionalism

Minimum Requirements

Diploma or Bachelor’s degree in Business Administration, Banking, Finance, or related field
Experience in banking, microfinance, or administrative roles is an added advantage
Knowledge of financial operations and customer service practices
Basic computer skills (MS Office)

Additional Information

Only local applicants will be considered
The role requires high levels of integrity and confidentiality
Focus on maintaining safety, reputation, and organizational image

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit worldvision.wd1.myworkdayjobs.com.

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