JOB OPPORTUNITY

POSITION: CUSTOMER SERVICE REPRESENTATIVE

PLACE OF WORK: ARUSHA TANZANIA

Job Description

We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be required to escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Providing feedback on the efficiency of the customer service process.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Responding promptly to customer inquiries.
  • Take the extra mile to engage customers and resolve their complaints.

Requirements and skills:

  • High school diploma, general education degree, or equivalent.
  • Familiarity with CRM systems and practices.
  • Proven customer support experience or experience as a Client Service Representative. Ability to multitask, prioritize, and manage time effectively

APPLICATION:

If you believe to be fit for this position, send your CV and cover letter to

Email: recruitment@bentergroup.co.tz 

Deadline for submission of CV and cover letter will be 8th January,2026.  Only Qualified Candidates will be contacted for interview.

BENTER GROUP LIMITED, Arusha Tanzania

Benter Group Limited is a mobile technology company primarily based in Arusha, Tanzania, specializing in digital communication and mobile money aggregation services