Job Vacancy: Front Desk Manager

Role Purpose

As a Front Desk Manager, you will lead the Front Office operations with a primary focus on Reception. You are responsible for ensuring extraordinary guest service, managing end-of-day procedures, and delivering accurate operational reports while driving revenue through strategic up-selling.

Key Responsibilities

Guest Experience & Satisfaction

Feedback Management: Actively elicit guest preferences and feedback to initiate improvements and maximize satisfaction.
Service Excellence: Lead and coach the team to deliver exceptional service in line with corporate and property standards.
Problem Solving: Provide creative solutions to guest issues and maintain a “guest-first” mentality at every turn.

Revenue & Sales Optimization

Inventory Management: Optimize room inventory sales and control availability during high-occupancy periods.
Up-selling: Drive maximum room revenue through strategic up-selling within company guidelines.
Promotion: Actively promote the company loyalty program, F&B events, in-house facilities, and corporate partners.

Operational & Financial Compliance

Audit Procedures: Ensure all accounting and auditing practices align with company policies and governmental requirements.
Data Integrity: Verify audits and registration cards for accuracy before transitioning them to the Accounts department.
Reporting: Ensure all end-of-day procedures and subsequent reports are completed efficiently.

Candidate Requirements

Education & Experience

Degree: Ideally holds a degree in Hospitality Management or a related field.
Experience: Previous leadership experience within a Hotel Front Office department.
Technical Skills: Computer literate; specific knowledge of Opera (PMS) is highly regarded.
Language: Fluency in both written and spoken English.

Core Competencies

Operations & Strategy	Leadership & People	Personal Attributes
Understanding Hotel Operations	Supervising People	Immaculate Personal Presentation
Planning for Business	Teamwork & Collaboration	Adaptability & Flexibility
Driving for Results	Understanding Cultural Differences	Proactive & Approachable
Supervising Operations	Effective Communication	Ability to work under pressure

Knowledge & Skills

Revenue Savvy: Well-versed in up-selling techniques and maximizing RevPAR.
Service Oriented: A passion for exceeding guest expectations in a fast-paced environment.
Dynamic Leadership: A great leader who thrives in a multi-cultural environment.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit www.rotanacareers.com.

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