Website Elewana Arusha Coffee Lodge
Elewana Arusha Coffee Lodge
JOB VACANCY: FRONT OFFICE EXECUTIVE
Advertising Period: 23 February 2026 – 28 February 2026
Duty Station: Elewana Arusha Coffee Lodge – Arusha
Reporting Line: Rooms Division Manager
About Arusha Coffee Lodge
Arusha Coffee Lodge by Elewana, set within one of Tanzania’s most renowned working coffee plantations, is seeking a dedicated, professional, and service-oriented Front Office Executive to join its Rooms Division team.
As the first point of contact for our discerning guests, the Front Office Executive plays a vital role in creating exceptional first impressions and ensuring a seamless Elewana Guest Experience from arrival to departure. Candidates who demonstrate professionalism, strong attention to detail, and the ability to thrive in a luxury hospitality environment are encouraged to apply.
Role Purpose
The purpose of this role is to deliver efficient and professional guest check-in and check-out services, ensure accurate administrative management, and provide personalized guest care in strict compliance with Elewana service standards.
Key Responsibilities
Front Office & Administration
- Implement all front office procedures in full compliance with Standard Operating Procedures (SOPs).
- Prepare accurate daily, weekly, and monthly operational reports.
- Manage guest billing, reservation follow-ups, and collection of outstanding payments.
- Maintain professional internal and external correspondence, ensuring effective interdepartmental communication and handovers.
- Ensure strict adherence to all financial control and accounting procedures.
Guest Experience & Care
- Deliver warm, attentive, and seamless guest service at all times.
- Manage individual and group check-ins and check-outs, site inspections, and arrivals.
- Record and update guest preferences accurately and handle guest feedback professionally.
- Assist in resolving guest complaints and implementing service recovery initiatives.
Product Knowledge & Sales
- Maintain thorough knowledge of room categories, rates, and occupancy levels.
- Actively promote lodge facilities, guest experiences, and other properties within the Elewana Collection.
Financial & Cashiering
- Accurately process guest bills and reconcile third-party vouchers.
- Maintain error-free and well-organized financial records.
- Ensure secure handling of departmental keys and uphold strict accountability standards.
Qualifications & Experience
Essential Requirements
- Diploma in Hotel Management.
- Minimum of one (1) year proven experience in a Front Office or similar hospitality role.
Desirable Requirements
- Tertiary qualification in Front Office Management, Sales, or Public Relations.
- Basic knowledge of accounting principles.
Skills & Competencies
- Excellent written and verbal communication skills.
- Strong time management and attention to detail.
- Proven problem-solving and decision-making abilities.
- Analytical mindset with adaptability to dynamic operational environments.
- Ability to work flexible shifts within a 24-hour hospitality operation.
What We Offer
- Opportunity to work at one of Tanzania’s most prestigious plantation lodges.
- Exposure to international luxury hospitality standards.
- A collaborative, high-performing team environment focused on service excellence.
- Career growth and advancement opportunities within the Elewana Collection.
Elewana Arusha Coffee Lodge is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of gender, ethnicity, religion, or any other protected characteristic.
We reserve copyright ownership of this advertisement and the right to reproduce, distribute, or modify its content as required.
Contact Email: gm.coffeelodge@elewana.co.tz
To apply for this job email your details to gm.coffeelodge@elewana.co.tz