Front Office Manager at Ramada Resort by Wyndham Dar es Salaam March 2026

Position: Front Office Manager
Department: Front Office
Reports To: Cluster General Manager

Job Summary

We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations and ensure a seamless, high-quality guest experience. The Front Office Manager will be responsible for managing front office staff, overseeing day-to-day operations, handling guest inquiries and complaints, and coordinating with other departments to maintain smooth operations. This role requires strong leadership, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

1. Oversee Front Office Operations – Manage check-in/check-out procedures, reservations, guest services, and the overall front desk environment.
2. Staff Management – Recruit, train, schedule, and supervise front office staff, fostering a professional and motivated team.
3. Customer Service Excellence – Respond promptly and professionally to guest inquiries, complaints, and requests, ensuring high levels of satisfaction.
4. Performance Monitoring – Conduct regular staff appraisals, monitor performance, and implement improvements when necessary.
5. Reservation and Billing – Supervise reservations, billing procedures, and cash handling, ensuring accuracy and accountability.
6. Policy Compliance – Ensure all front office activities comply with company policies, health, safety, and hospitality regulations.
7. Interdepartmental Coordination – Liaise with housekeeping, food & beverage, and management teams to ensure seamless guest experiences.
8. Reporting and Documentation – Prepare daily, weekly, and monthly reports on occupancy, revenue, guest feedback, and operational performance.
9. Guest Experience Enhancement – Implement strategies to enhance guest satisfaction, including loyalty programs, VIP services, and personalized experiences.
10. Inventory and Supplies Management – Maintain front office supplies, uniforms, and equipment, ensuring proper availability and maintenance.
11. Crisis Management – Handle emergencies, conflicts, or unusual situations with professionalism and efficiency.
12. Technology Oversight – Maintain and monitor front office software, PMS systems, and communication tools for efficient operations.

      Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 3–5 years of experience in hospitality management.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in front office software and property management systems (PMS).
• Ability to work under pressure, manage multiple tasks, and maintain high service standards.
• Excellent command of English; knowledge of additional languages is a plus.

How to Apply:

This is a Full-time Job. Interested candidates for any of the above positions should submit an application letter, a detailed copy of their cv,names and contact information (Email addresses and telephone numbers) of three referees. The candidate must clearly indicate the title of the position applied for (as it appears in the advertisement )on the heading of the email. Application should be submitted to the Human Resources email, careers@ramadaresortdar.com

Note: Only candidates with prior experience in hospitality or hotel/resort operations will be considered.