JOB TITLE

Name: IT Support Officer

Division: Information Technology
Department / Unit: IT

JOB OBJECTIVE(S)

The position holder will provide second-level support to users’ incident calls after IT Care or any system implementation/deployment in the assigned territory, within agreed service levels. The officer will take responsibility for all IT issues in the allotted branches.

DUTIES & RESPONSIBILITIES

Provide on-site maintenance and troubleshooting for personal computer hardware, peripherals, software, network connections, and other equipment.
Respond to assigned trouble tickets from IT Care and calls from departmental users.
Diagnose causes of personal computer operational problems and take or recommend appropriate corrective actions.
Perform software installation and setup procedures.
Carry out basic network configuration procedures for users.
Perform component diagnosis and recommend replacements to vendors where necessary.
Assist users in the use of computer software, including standard office software, network and systems client software, and specialized banking software (e.g. Finacle/CBA).
Instruct employees/users on appropriate techniques to enhance productive use of computer hardware and software.
Provide guidance and demonstrations to new employees on relevant work tasks.
Attend meetings, conferences, workshops, and training sessions to remain current with IT developments.
Perform other related duties as directed by the supervisor.
Keep the immediate supervisor informed of work progress, challenges, and improvement suggestions.
Submit weekly reports to the IT Executive of the regional bank.

KEY PERFORMANCE INDICATORS

Timeliness in response to complaints and enquiries.
Ratio of faults resolved to total reported faults.
Timeliness in completion of projects and ad-hoc assignments.
Efficiency of job resolution.

JOB REQUIREMENTS

Education

B.Sc. / B.Eng. in Business Information Systems or Computer Science.

Professional Qualifications

MSCP
CCNA

Experience

Minimum of 2 years post-qualification experience, with at least 1 year in a similar position.

KEY COMPETENCY REQUIREMENTS

Knowledge

Intermediate networking skills.
Windows 2000 / XP administration skills (including MS Exchange).
Finacle 7.0.9 user support / administration skills.
MS Office (Word, Excel, PowerPoint).

Skills & Competencies

Strong interpersonal and communication skills.
Close attention to detail.
Good customer relations skills.
Analytical and problem-solving skills.
In-depth knowledge of and interest in IT systems.

REPORTING RELATIONSHIPS

Functional Reporting: Head of IT
Administrative Reporting: Head of IT

Application Requirements

All candidates must submit the following documents as part of their application:

Cover Letter
Curriculum Vitae (CV)
Academic Certificates

How to Apply

Submission Method: Email
Email Address: recruitment.tanzania@ubagroup.com
Email Subject: Application for (Position Title)

Application Deadline

All applications must be submitted no later than 1st February, 2026.

Additional Information

Detailed job descriptions are available on the UBA Tanzania careers page:
www.ubatanzania.co.tz/careers

To apply for this job email your details to recruitment.tanzania@ubagroup.com

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