Managed Services Account Manager

The duties and responsibilities are as per attached herein

• Identify and generate potential leads and qualify sales opportunities.
• Manage the sales process from opportunity creation through to successful closure.
• Build and maintain strong relationships with customers to ensure satisfaction and long-term engagement.
• Acquire new customers and expand the organization’s client base.
• Develop and implement strategies to achieve assigned sales targets.
• Generate additional business from existing clients through cross-selling, upselling, and referrals.
• Coordinate with internal departments to ensure effective service delivery and customer support.
• Negotiate contracts and commercial terms with customers in line with company guidelines.
• Stay informed about industry trends, market conditions, and competitor activities and provide relevant insights.
• Deliver presentations and proposals to prospective and existing customers.
• Collaborate with the marketing department to support marketing initiatives and campaigns.
• Maintain regular engagement with customers through meetings, calls, and events to strengthen relationships.
• Identify and escalate customer issues or operational challenges to management in a timely manner.

Key Deliverables:

• 1. Meet Sales Targets
  2. Build Strong Relations with Vendors and Clients
  3. Vendor Certifications for Delivery Team
  4. Develop Management and Leadership Skills
  5. Timely renewals and invoicing
  6. Solution serviced business growth
  7. Healthy opportunities
  8. Relationship management
  9. Healthy funnel
  10. Certifications /Training                                                                                                                                         A Bachelor’s Degree in Business Administration, Marketing, Sales, Business Management, or a related field is required. The candidate should have a minimum of 3–5 years of relevant experience in sales, business development, account management, or a similar role. The role requires strong communication, negotiation, and presentation skills, as well as the ability to build and maintain strong relationships with clients. The candidate should also demonstrate the ability to identify new business opportunities, manage the sales cycle from lead generation to closure, and achieve sales targets. Knowledge of market trends, competitor activities, and customer relationship management practices is essential. Proficiency in Microsoft Office applications and CRM tools will be an added advantage, along with strong organizational, analytical, and teamwork skills.