Job Title

Business Process Re-engineering & Transformation Lead (implied from responsibilities)

Job Location

Head Office

Main Responsibilities

  • Provide oversight in assessing customer and business requirements to ensure processes, controls, and service standards consistently meet business and customer expectations.
  • Act as a visible change leader and transformation champion, driving continuous improvement in performance, quality, and operational effectiveness across the Bank.
  • Oversee and monitor the performance of key end-to-end business processes using defined KPIs and performance dashboards to track outcomes and benefits realization.
  • Lead and govern analytics-driven process improvement initiatives in collaboration with cross-functional business partners, ensuring timely delivery and measurable impact.
  • Apply advanced quantitative and analytical methods to support management decision-making and prioritization of transformation initiatives.
  • Provide leadership in investigating customer incidents and process failures, overseeing root-cause analysis and ensuring sustainable corrective and preventive actions that enhance customer experience.
  • Ensure appropriate process controls are designed, implemented, and adhered to, with regular reviews to strengthen control effectiveness.
  • Define and promote process re-engineering methodologies and empower business and support function teams to execute improvements that reduce cycle times, eliminate defects, and improve efficiency.
  • Partner with Heads of Departments, Zonal Managers, and Senior Managers to align transformation and re-engineering initiatives with business objectives and strategic priorities.
  • Engage Branch Managers and Heads of Departments to secure ownership, commitment, and active participation in transformation initiatives.
  • Proactively challenge the status quo and recommend improvements that deliver sustainable cost efficiencies, revenue enhancement, risk reduction, and improved customer experience.

Knowledge and Skills

  • Ability to measure performance against defined procedures, controls, and standards.
  • Ability to identify and report violations of controls or standards.
  • Demonstrated capability to collect, organize, analyze, and derive insights from internal and external business data.
  • Strong analytical, quantitative, and problem-solving skills with the ability to interpret large data sets.
  • Self-motivated, innovative, and capable of initiating and leading change.
  • Proficiency in Microsoft Office applications:
    • Advanced skills in Excel
    • Intermediate skills in Visio and other MS Office tools
  • Strong planning and organizational skills.
  • Excellent communication and interpersonal skills.
  • Strong strategic business acumen, leadership qualities, and execution capability.
  • Proven track record in driving both strategic and operational initiatives.

Qualifications and Experience

  • Bachelor’s degree in Technology, Business Administration, Banking, Finance, or related fields.
  • Master’s degree or postgraduate education in business studies is an added advantage.
  • Professional certifications such as:
    • Project Management / PMP
    • Certified Lean Six Sigma (Green Belt / Black Belt / Master Black Belt)
    • CPA, ACCA, or CISA
      (added advantage)
  • Minimum of 4 years’ experience in:
    • Business process re-engineering
    • Business process modeling
    • Process design
    • Data analytics
    • Project management
      within the financial sector or banking industry.

Equal Opportunity Statement

NMB Bank Plc is an Equal Opportunity Employer committed to creating a diverse and inclusive work environment and achieving a gender-balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply.

Important Notice

NMB Bank Plc does not charge any fee at any stage of the recruitment or application process.
Any solicitation for payment should be disregarded.

Only shortlisted candidates will be contacted.

Application Timeline

  • Job Opening Date: 26 January 2026
  • Job Closing Date: 09 February 2026

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY