Company Profile: NBC Bank Tanzania

As the oldest bank in Tanzania with over five decades of experience, NBC provides a comprehensive suite of retail, business, corporate, investment banking, and wealth management services.

Job Summary: R&D and Market Intelligence

This role is the primary driver of NBC’s Research & Development agenda. It focuses on economic intelligence, market dynamics, and consumer behavior to influence product design, operational efficiency, and strategic decision-making.

Key Responsibilities

1. Market Intelligence & Research

Industry Scanning: Lead competitive analysis, regulatory trend monitoring, and macroeconomic assessments.
Consumer Research: Analyze customer needs, emerging expectations, and global banking benchmarks (e.g., Fintech, Digital Payments).
Strategic Reporting: Produce deep-dive insights and reports to support senior leadership in identifying opportunities and threats.

2. Research & Development (R&D)

Innovation: Explore new technologies, business models, and product opportunities.
Validation: Partner with product teams to create feasibility assessments, business cases, and concept notes.
Prototyping: Facilitate experimentation, prototype testing, and pilot implementations of new concepts.

3. Customer Insights & Behavior Analytics

Journey Mapping: Conduct segmentation and journey analysis to uncover friction points.
Persona Development: Create customer personas and behavioral insights to guide product roadmaps.
Sentiment Tracking: Monitor usage patterns and product performance to recommend optimizations.

4. Process Optimization & Product Support

Efficiency: Lead transformation initiatives to simplify processes, reduce operational inefficiencies, and improve Turnaround Time (TAT).
Agility: Optimize “Time-to-Market” for new products while ensuring compliance.
Strategy: Support pricing strategies, value propositions, and Go-To-Market (GTM) frameworks.

Candidate Requirements

Education & Experience

Qualifications: Bachelor’s Degree or Advanced Diploma in Business, Commerce, Management Studies, or related fields.
Professional Level: Experience in a similar environment at a Junior Specialist level.
Technical Knowledge: Strong background in Management Information Systems (MIS).

Core Competencies

Digital Familiarity: Ability to navigate and leverage digital banking trends.
Analytical Reasoning: High-level mastery of logic and data-driven decision-making.
Openness to Change: Adaptable to evolving market dynamics and internal transformations.
Personal Mastery: Display of high integrity and professional self-leadership.

Key Relationships

Internal: Operations, Technology, and Business Units.
External: Senior Leadership and various stakeholders involved in research outcomes.

How to Apply:

To submit your application, please follow the link provided below.

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