Passenger Service Agents (20 positions) at Swissport Tanzania Plc Dar es salaam February 2026

Position Overview

• Job Title: Passenger Service Agent (20 positions).

• Duty Station: Dar es Salaam.

• Reporting To: Passenger Service Coordinator.

• Contract Type: Fixed-term contract.

• Job Summary: Deliver professional passenger handling services following airline, airport, and regulatory requirements.

Key Responsibilities

• Documentation & Boarding: Inspect passenger documents, issue boarding passes, and manage flight rescheduling for cancellations or interruptions.

• Baggage & Fees: Process passenger baggage, including handling and fee calculations.

• Special Assistance: Support passengers with special needs, including unaccompanied minors (UM), VIPs, and those requiring wheelchair assistance.

• Logistics & Navigation: Direct passengers through Customs, Immigration, and Quarantine; make public announcements; and assist Ramp Service Agents with gate-checked items.

• Systems & Compliance: Operate jetways and carrier-specific ticketing software while complying with Swissport SOPs and security requirements.

Qualifications & Competencies

• Education: Diploma or Bachelor’s degree in Marketing, Public Relations, Business Administration, or a related field.

• Experience: Previous experience in customer service, preferably within the aviation industry.

• Skills: * Strong communication skills in both English and Swahili.

  • High safety awareness and attention to detail.

  • Ability to perform under pressure in a high-intensity environment.

• Personal Qualities: High integrity, teamwork orientation, and a customer service mindset.

• Availability: Flexibility to work shift operations, including nights, weekends, and public holidays.

Application Instructions

• Deadline: Applications must be submitted no later than February 28th, 2026.

• Required Documents: Updated Curriculum Vitae (CV) and an application letter clearly stating the position in the email subject line.

• Submission Methods:

  • Email: info@swissport.co.tz.

  • Physical Delivery: Swissport Tanzania Plc Headquarters.

• Important Note: Swissport is an Equal Opportunity Employer and does not charge any fees at any stage of the recruitment process.