Website Médecins Sans Frontières (MSF)
Médecins Sans Frontières (MSF)
JOB VACANCY
Patient Support Supervisor (Full Time – 100%)
Organisation: Médecins Sans Frontières (MSF)
Location: Liwale, Lindi, Tanzania
Reports To: Project Medical Referent
About Médecins Sans Frontières (MSF)
Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization that provides emergency assistance to people affected by armed conflict, epidemics, natural disasters, and exclusion from healthcare.
MSF delivers assistance based solely on need, regardless of race, religion, gender, or political affiliation. The organization operates under the principles of neutrality and impartiality, which apply to all MSF staff.
Position Summary
The Patient Support Supervisor works closely with the Project Medical Referent to supervise and implement patient support activities according to MSF protocols, standards, and procedures.
The role focuses on empowering patients in managing their illness and treatment, addressing both medical and psychosocial aspects of care.
Key Responsibilities
1. Patient Support Strategy
- Assist the Patient Support Activity Manager in assessing patient support needs.
- Contribute to defining patient support strategies based on evolving medical needs and contextual realities.
- Develop patient support tools such as:
- Counselling and education protocols
- Health promotion messages
- Patient guidance materials.
2. Implementation & Monitoring
- Ensure the effective implementation of patient support activities according to MSF protocols and standards.
- Monitor and evaluate program activities to ensure quality and effectiveness.
- Maintain strong communication and collaboration with project teams and external partners working in patient support.
3. Staff Supervision & Human Resources
- Supervise and support staff under the patient support unit.
- Plan, organize, and coordinate team activities.
- Collaborate with the HR Department to manage processes such as:
- Recruitment
- Training and induction
- Staff evaluation
- Talent development and coaching
- Internal communication.
4. Data Management & Reporting
- Collect and analyze data related to patient support activities.
- Compile and summarize reports from patient support staff.
- Ensure accurate documentation and reporting for program monitoring.
Context-Specific Responsibilities
Patient Support & Access to Care
- Support differentiated care models for stable patients in hard-to-reach areas.
- Coordinate patient support interventions including:
- Transport support
- Nutritional support linkages
- Treatment literacy sessions
- Monitor defaulter tracing systems, including community-based follow-ups and Community Health Worker (CHW) linkages.
- Support community education activities to improve health-seeking behavior and early treatment access.
Community Linkages & Referral Systems
- Strengthen referral pathways between health facilities and community structures.
- Ensure compliance with referral pathways and referral criteria.
- Coordinate with Ministry of Health (MoH) counterparts to align strategies with district health priorities.
Quality of Counselling & Patient Protection
- Ensure counselling approaches are culturally appropriate, considering:
- Stigma
- Gender dynamics
- Traditional beliefs.
- Maintain accurate documentation of counselling sessions and patient support interventions.
- Identify and report protection risks, including:
- Gender-based violence (GBV)
- Neglect
- Stigma-related abuse.
- Provide on-the-job coaching to improve counselling quality and confidentiality practices.
Team Management & Supervision
- Line manage Patient Support staff including:
- Counsellors
- Social workers
- Peer educators
- Outreach workers.
- Provide technical guidance and supportive supervision to ensure quality implementation of activities.
Data Monitoring & Reporting
- Ensure consistent use of standardized data collection tools such as:
- Patient Support Register
- Counselling Session Logbook
- Referral Tracking Forms.
- Implement monthly reporting and performance monitoring.
Educational Qualifications
Applicants must hold a University Degree in one of the following fields:
- Psychology
- Counselling
- Social Sciences
- Communication
- Health Promotion
- Educational Sciences
- Nursing
Experience
- At least 2 years of experience in NGO settings (desirable).
- Demonstrated experience in team supervision and training.
Language Requirements
- English – Required
- Swahili – Required
Technical Knowledge
- Proficiency in Microsoft Word and Excel.
Core Competencies
- Results and Quality Orientation
- Teamwork and Cooperation
- Behavioural Flexibility
- Stress Management
- Commitment to MSF Principles
Diversity and Inclusion
Women, people living with disabilities, and individuals who feel they belong to minority groups are strongly encouraged to apply.
MSF is committed to creating a safe work environment with zero tolerance for any form of abuse or discrimination.
Application Details
Interested candidates should submit the following documents:
- Motivation Letter
- Updated CV
- Copies of relevant professional certificates
Deadline: Tuesday, 22 March 2026 at 5:00 PM
Email Subject: Patient Support Supervisor
📧 Email Applications:
MSFCH-Tanzania-Recruitment@geneva.msf.org
Alternative Submission Locations
Applications can also be submitted at the following MSF offices:
- Uporoto Street, Plot No. 74, House No. 22
Ursino Estate, Victoria, Dar es Salaam - Nduta Refugee Camp, Kibondo District
- MSF Guest House, Kibondo
- MSF Office, Liwale, Lindi
Important Notes
- Only shortlisted candidates will be contacted.
- If you receive no feedback within 6 weeks, consider your application unsuccessful.
- MSF does not charge any fee during the recruitment process.
Data Protection
By submitting your application, you consent to MSF using your personal data solely for recruitment purposes. Your data will remain confidential and accessible only to individuals involved in the recruitment process.
For inquiries, contact:
📧 msfch-tanzania-hrmanager@geneva.msf.org
Safeguarding & Ethics
MSF maintains zero tolerance for sexual exploitation, abuse, discrimination, or harassment. All selected candidates will undergo reference checks.
MSF values diversity and welcomes applications from individuals of all genders, ages, ethnicities, backgrounds, and abilities.
To apply for this job email your details to MSFCH-Tanzania-Recruitment@geneva.msf.org