Process Analyst at NMB Bank, Dar es Salaam – November 2025

📈 Process Analyst – (Fixed Term – 2 years)

• Job Location: Head Office, Hq

• Job Opening Date: 27-Nov-2025

• Job Closing Date: 11-Dec-2025

Job Purpose

Responsible for identifying opportunities to improve operational efficiencies, enhance customer experience, and drive business results.

Main Responsibilities

The Process Analyst will:

• Work cross-functionally with various departments, such as operations, IT, risk management, and customer service, to optimize business processes and implement strategic initiatives.

• Conduct a thorough review of existing banking processes, including transactions, customer interactions, and compliance procedures.

• Conduct end-to-end analysis of existing business processes.

• Develop detailed process maps and related documentation.

• Analyze process gaps and inefficiencies.

• Recommend actionable solutions for process improvement.

• Collect and analyze data related to workflow processes, resource allocation, and operational efficiencies.

• Generate regular and ad-hoc reports to track key performance indicators.

• Gather and analyze data to support business cases and action plans.

• Provide data-driven recommendations to senior management.

• Ensure that process improvements comply with regulatory standards, including but not limited to FCPR, AML, and other banking regulations.

• Engage with internal stakeholders and external partners to gather requirements, expectations, and objectives.

• Work closely with stakeholders across departments to gather requirements and understand business needs.

• Facilitate meetings to discuss findings and recommendations.

• Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.

• Support the implementation phase and monitor the effectiveness of new processes.

• Assist in developing change management plans to ensure a smooth transition of new processes.

• Monitor the impact of changes on the organization and make necessary adjustments.

• Monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.

• Generate and present regular reports to management, highlighting the ROI of implemented changes, overall process performance, and areas for future improvement.

Knowledge and Skills

• Strong analytical, problem-solving, critical-thinking and organizational skills.

• Self-motivated, innovative, and ability to initiate and lead changes.

• Proficient in process mapping tools such as Visio, Lucid chart, etc.

• Advanced Excel skills and familiarity with data analysis software.

• Excellent presentation skills.

• Stakeholders’ management skills.

• Ability to work in a fast-paced environment.

• Strong interpersonal skills to communicate with both internal and external customers.

• Ability to work independently and as part of a team.

Qualifications and Experience

• Bachelor’s degree in business administration, management, Banking, Finance, Information Systems, Engineering, or related field.

• Lean Six Sigma and Project management certification is a plus.

• A minimum of 2 years of relevant experience in business process analysis, business process design, and business process improvement, preferably in the banking or financial sector.

• Experience working with business re-engineering processes, tools, methods, and techniques in the Financial or Banking industry.

• Experience working with business processing models, Process Design, Requirements Management, and Project Management.

NMB Bank Disclaimer:

• NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

• Female candidates and people living with disabilities are strongly encouraged to apply for this position.

• NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

• Only shortlisted candidates will be contacted.