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⚡ Jaza Energy – Regional Coordinator (Interview Coaching Session)

🏢 Company Overview

Jaza is working to power Sub-Saharan Africa through solar-powered energy hubs that provide clean, affordable electricity.

• Since 2022: 4+ million battery swaps completed
• Impact: ~225,000 people served
• Model: Community solar hubs operated by Jaza Stars (local women entrepreneurs)

For more information: www.jazaenergy.com

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💼 Position Overview

🎯 Role Summary

The Regional Coordinator is a senior leadership role responsible for regional operations, profitability, and team performance.

• Reports to: Senior Regional Coordinator
• Role Type: Line Manager & Regional Business Owner
• Core Focus: Growth, operations, people management, and profitability

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📊 Key Accountabilities

• Manage regional Profit & Loss (P&L) and drive cost efficiency
• Oversee inventory management and compliance across hubs
• Lead recruitment, training, and development of:
  • Jaza Stars
  • Super Stars
• Manage team performance through:
  • Meetings
  • Coaching
  • Performance reviews
• Ensure compliance with company SOPs and Jaza behaviours

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⚙️ Key Responsibilities

📈 Business Growth & Performance

• Develop monthly and quarterly regional growth plans
• Increase active customers per hub to 150+ active users (L7)
• Achieve 1.5M monthly recurring revenue (MRR)
• Maintain ARPU > $2.9
• Identify growth challenges and propose solutions

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🧑‍🤝‍🧑 Team Leadership & Development

• Recruit and train regional teams (Jaza Stars & Super Stars)
• Conduct coaching, mentoring, and performance reviews
• Build strong team culture and accountability
• Lead by example in line with company behaviours

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📦 Inventory & Operations Management

• Ensure strict inventory control across all hubs
• Maintain:
  • Missing packs below 1% regionally
  • 0% lost packs using 4-5-7 inventory system
• Prevent overstocking and ensure proper tracking
• Enforce compliance with inventory policies

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🔧 Technical & Service Coordination

• Coordinate with technicians to resolve hub technical issues
• Ensure high hub uptime and service continuity
• Assign urgent technical cases to field technicians
• Support logistics and transport for field operations

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🤝 Customer Service Excellence

• Ensure smooth customer experience at hub level
• Resolve charging issues and complaints promptly
• Support Jaza Stars in handling customer concerns
• Maintain high customer satisfaction levels

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📊 Strategy & Decision Making

• Identify operational risks and growth barriers
• Use data-driven insights for decision-making
• Implement strategic plans for regional expansion
• Ensure alignment with company goals

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🏛️ External Relations

• Build relationships with local government officials
• Represent the company in legal and regulatory matters
• Ensure compliance with local requirements

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🎓 Qualifications

• Bachelor’s degree in:
  • Business Administration
  • Management
  • Or related field

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💼 Experience Requirements

• 3–5 years in leadership/management roles
• Experience in:
  • Energy sector, FMCG, or related industries
  • Team leadership and operational management
  • Inventory, logistics, and customer service

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🧠 Skills & Competencies

Leadership Skills

• Team building and coaching
• Performance management
• Strong decision-making ability

Business Skills

• Profit & loss management
• Budgeting and financial analysis
• Strategic planning and execution

Operational Skills

• Inventory and logistics management
• Process compliance and SOP enforcement
• Data analysis and reporting

Customer Focus

• Strong customer service orientation
• Ability to handle complaints and improve satisfaction

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🚀 Key Strengths Required

• Results-driven leadership
• Ability to motivate teams
• Strong analytical thinking
• High accountability and ownership
• Ability to work in fast-changing environments

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📅 Application Deadline

30 April 2026

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How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY