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Job Title: Assistant Relationship Manager – Key Accounts / Public Sector

Business Unit: Corporate & Investment Banking
Reporting To: Key Account Director / Head of Public Sector

Job Summary

The role holder supports the Key Account Director in driving business development and relationship management across key account portfolios in Tanzania. The position focuses on originating and coordinating large, structured transactions, developing appropriate credit solutions, monitoring portfolio performance, and supporting marketing and business development initiatives.

Key Responsibilities and Accountabilities

1. Relationship Management & Planning (20%)

Support the Key Account Director in developing and coordinating annual Customer Relationship Plans.
Collaborate with Product Specialists and Credit Risk teams to ensure a coordinated Group-wide approach.
Review Relationship Plans and translate them into quarterly action plans focused on wallet share growth.
Assist in addressing service improvement actions arising from customer complaints or feedback.

2. Deal Origination & Business Development (20%)

Conduct market research to identify target clients and emerging opportunities.
Prepare client strategies, pitch materials, and deal presentations.
Coordinate tenders, advertising, marketing, and sponsorship initiatives.
Support delivery of presentations to customers alongside senior management.
Undertake financial analysis to structure optimal funding and product solutions.

3. Sales & Service Delivery (20%)

Assist in planning and executing marketing approaches for new and existing business.
Identify and sell appropriate banking products to meet customer needs on both proactive and reactive bases.
Drive achievement of strategic targets through Group, regional, and local campaigns.
Attend team meetings to share market intelligence, competitor insights, and business updates.
Develop and maintain strong relationships with Public Sector and Key Account customers.
Identify and follow up on cross-selling opportunities.
Proactively manage customer expectations and deliver high-quality service.

4. Customer & Key Business Influencer (KBI) Engagement (20%)

Support customer seminars and KBI engagements to introduce new and evolving product offerings.
Gather customer feedback to inform product and service development.
Support the sale of complex financial solutions using a diagnostic, customer-centric approach.
Attend customer visits with the Head of Public Sector and/or Head of CIB.
Build and maintain effective relationships with KBIs and relevant stakeholders.
Conduct customer and industry research using trade journals, broker reports, online sources, Bloomberg, and rating agencies.

5. Business & Risk Management (20%)

Participate in meetings with customers, investment banks, rating agencies, and professional advisers.
Undertake industry and market research to support sound lending decisions.
Work closely with Corporate Credit Managers on the evaluation and execution of large, structured transactions (£5m–£1bn).
Assess business, credit, and operational risks associated with customer propositions.
Provide guidance on credit appetite and consult Specialist Credit teams as required.
Support change management initiatives aimed at improving processes, quality, and cost efficiency.

Risk and Control Objectives

Apply Absa’s risk frameworks and promote a strong risk culture.
Understand end-to-end processes and associated risks and controls.
Adhere strictly to Absa’s policies, procedures, and governance standards.
Report all risk incidents and issues through defined escalation channels.
Proactively identify control weaknesses and recommend improvements.
Complete all mandatory training within required timelines.

Technical Skills and Competencies

Skills

General corporate banking and strategic financial advisory skills
Credit risk assessment and structuring
Strong analytical and numerical capability
Presentation and negotiation skills
Excellent interpersonal and communication skills (oral and written)
Proficiency in MS Word, Excel, PowerPoint, and related IT tools
Strong customer service orientation and attention to detail

Competencies

Communication and influence
Service excellence
Drive for results
Relationship and partnership management
Learning orientation
Customer and market focus
Problem-solving and decision-making
High quality and control standards
Planning and organization
Entrepreneurial mindset

Knowledge and Expertise

Strong knowledge of core and specialist corporate banking products.
Working knowledge of Absa Group products, including Absa Capital.
Ability to identify integrated, multi-product solutions through collaboration with product specialists.
Understanding of Group policies, strategies, and industry dynamics.
Awareness of macroeconomic factors affecting customer industries.
Knowledge of banking legislation and regulatory requirements.
Strong business development and marketing awareness.

Experience and Other Requirements

Minimum 2 years’ experience in a customer-facing corporate banking or related role.
Demonstrated ability to develop and manage relationships within the large corporate or public sector space.
Proven experience in business development and sales within a competitive environment.
Strong networking capability with internal and external stakeholders.

Training and Development

Training that may enhance effectiveness in the role includes:

Business Development and Selling Skills
Business Plan Analysis
Creative Tender Proposal Writing
Advanced IT Skills

Education

Bachelor’s Degree or Advanced Diploma in Business, Commerce, or Management Studies (Required)

Absa Values

All colleagues are expected to live Absa’s values:

Trust
Resourcefulness
Inclusion
Courage
Stewardship

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit absa.wd3.myworkdayjobs.com.

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