Reservations Manager at Four Seasons, Serengeti – December 2025

Reservations Manager: Four Seasons Safari Lodge Serengeti

Location: Central Serengeti, Tanzania

Reporting To: Director of Sales & Marketing

Employment Type: Full-time

About the Location

Located in the heart of the Serengeti National Park, this luxury lodge features 77 rooms (including 12 suites and 5 villas), three food and beverage venues, a Discovery Centre, and a full-service spa. It is a 45-minute drive from the Seronera Airstrip.

Essential Functions & Responsibilities

1. Revenue & Yield Management

• Direct reservation activities to achieve budgeted goals using occupancy and rate principles to maximize yield.

• Perform revenue management functions based on business trends and technology.

• Develop demand trend tables, occupancy/revenue forecasts, and monthly marketing diagnostic reports.

• Coordinate with the Director of Sales & Marketing (DOSM) to introduce yielding tactics and selling strategies.

• Manage the Delphi Yield System and update the Property Management System (PMS) with rate restrictions.

• Maintain rate parity and integrity across all distribution channels.

2. Departmental Operations

• Manage daily operations, execute policies, and ensure work is delegated and completed.

• Review arrival lists (one week and two days in advance) to ensure all reservations are secure.

• Handle villa reservations and oversee special handling for VIPs and return guests.

• Maintain accurate records of pick-ups, cancellations, no-shows, and reservation sources.

• Oversee the Lodge’s CIS programs and up-selling schemes for both Reservations and Front Office.

3. Collaboration & Communication

• Work closely with Sales & Marketing to coordinate group bookings and cut-off dates.

• Communicate major events or projects to the Worldwide Reservations Office (WRO) and sales staff.

• Chair monthly Reservations Meetings and participate in bi-weekly “BOO” meetings.

• Establish relationships with other Reservations Managers within the region and the Four Seasons network.

4. Team Leadership & Development

• Interview, select, and mentor staff; conduct follow-up training and performance appraisals.

• Create staff rotas and manage weekly timesheets to ensure adequate coverage.

• Ensure all staff are trained to Four Seasons Core and Culture standards.

• Foster a sales-oriented attitude and ensure staff are knowledgeable about lodge facilities and the local area.

Position Requirements

• Education: Bachelor’s Degree from a recognized University.

• Experience: * Minimum of two years Reservations Managerial experience.

  • Previous Department Head experience in hotel/resort operations is preferred.

  • Proven experience in Yield and Revenue Management.

• Technical Skills: * Prior experience with a PMS ( Opera preferred).

  • Proficient in Microsoft Excel and Word.

• Soft Skills: Fluent in English; ability to work under high pressure and maintain a high level of integrity and professionalism.

• Supervision: Will manage a team of up to 10 employees.

Additional Information

• Occasional Travel: Required for regional meetings or training.

• Flexibility: May be required to temporarily relocate to the Lodge or assist the Front Desk/PABX team during high-volume periods.

How to Apply

To submit your application, please visit the official Four Seasons careers portal via the link below:

TAP / CLICK HERE TO APPLY