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JOB VACANCY

Tourism Promotion Services (TPS), Serena Hotels is a collection of 22 up-market hotels, safari lodges, camps and resorts within 7 countries in the Eastern Africa region (Kenya, Tanzania, Zanzibar, Mozambique, Uganda, Rwanda, DR Congo).

We are renowned for our presence in magical locations and have the highest reputation for standards and service. At Serena, we recognize that human resources are our most important asset, and significant resources are allocated annually towards staff development.

We are currently seeking qualified individuals for the position of:

Revenue Manager

Location: Dar es Salaam Serena Hotel

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Position Summary

A Hotel Revenue Manager is responsible for maximizing a hotel’s revenue and profitability through strategic pricing, inventory management, and market analysis.

This role involves:

• Analyzing market trends
• Forecasting demand
• Managing distribution channels
• Implementing pricing strategies

The goal is to ensure optimal occupancy and average daily rate (ADR).

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Duties and Responsibilities

• Balance the financial objectives of all properties to maximize total revenue.
• Oversee all processes associated with demand, revenue, inventory, forecasting, and opportunity analysis.
• Implement revenue management operations, procedures, and best practices with guidance from the Regional Revenue Manager.
• Identify new revenue opportunities and share them with the hotel commercial team.
• Challenge and influence the hotel to improve service levels and operational standards.
• Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations.
• Conduct daily pick-up analysis, strategy adjustments, and reporting.
• Perform competitive benchmark studies and follow market trends using available systems and tools.
• Provide a weekly dynamic forecast of expected results, variances, and budget comparisons.
• Assess, analyze, and price group business strategies.
• Analyze overall monthly hotel performance and provide summary reports with recommendations for long-term strategies.
• Ensure all related systems are configured correctly, validated, and working to full capacity.
• Ensure the website booking process is maintained up-to-date and functional.
• Regularly check input and quality of data (segmentation, denials tracking, etc.).
• Conduct quarterly property performance reviews and develop strategic and tactical actions.
• Ensure best practice standards including:
  • Competitor analysis
  • Environmental scanning
  • Market modelling
  • Distribution yield management
  • Business mix yield management
  • Length of stay yield management
  • Inventory availability by channel
  • Pricing control and new pricing concepts
• Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operators, corporate, consortia, crew, groups).
• Conduct periodic audits of supplier contracts and service level agreements.
• Ensure available technology is utilized to enhance efficiency and effectiveness in revenue office operations.
• Provide regular feedback and updates to the unit management team on departmental performance.

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Job Specifications

• Bachelor’s degree in Business Administration, Hospitality, Economics, Statistics, or any other Social Science field.
• Professional certification in Revenue Management will be an added advantage.

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Experience Required

• At least 5 years of work experience in a similar position in a 5-star international property.

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Application Process

Applications should be sent to the Human Resources Manager via email:

📧 jobvacancy.daressalaam@serenahotels.com

📅 Deadline: 21st March 2026

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