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Job Title: Sales Operations Officer

Company: Dangote Industries Limited
Location: Mtwara Plant, Tanzania

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Job Overview

The Sales Operations Officer is responsible for supporting daily sales operations, ensuring efficient order processing, coordinating logistics, and maintaining strong customer service standards. The role also involves reporting, compliance monitoring, and continuous improvement of sales processes.

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Key Duties & Responsibilities

1. Order Processing & System Management

• Confirm customer payments and process daily order bookings.
• Create and manage ATCs (Authority to Collect).
• Maintain accurate records of ATC movements and open ATCs.
• Create ITAs and ensure proper documentation.
• Ensure compliance with company order creation procedures.

2. Coordination & Logistics

• Coordinate with Sales Officers and Coordinators for order creation.
• Work closely with transport and logistics teams to ensure seamless dispatch.
• Issue ATCs to transport departments, customers, or their representatives.

3. Customer Account Management

• Maintain strict confidentiality of customer account statements.
• Confirm customer account balances regularly.
• Handle and resolve customer queries efficiently.

4. Reporting & Performance Monitoring

• Compile customer service and sales reports.
• Prepare and submit periodic sales reports to management.
• Monitor operations and raise timely alerts on any risks, issues, or compliance breaches affecting sales.

5. Continuous Improvement

• Develop and implement strategies to improve customer experience.
• Identify gaps in sales operations and recommend improvements to the Head of Sales & Marketing.

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Qualifications and Experience

• Bachelor’s degree in Commerce, Business Administration, or related field.
• Minimum of 2 years’ experience in a sales operations role.

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Skills and Competencies

• Strong customer service and relationship management skills.
• Excellent communication skills (both English and Swahili).
• Strong leadership and coordination abilities.
• Good report writing and compilation skills.
• Problem-solving and analytical thinking.
• Ability to work effectively in a team environment.

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How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY