Senior Security Officer

Organization: Four Seasons Hotels and Resorts
Location: Four Seasons Safari Lodge Serengeti, Serengeti National Park
Reporting To: Security Supervisor / Security Manager

About Four Seasons

Four Seasons is powered by its people. Team members around the world strive to improve themselves, support one another, and deliver exceptional experiences to guests, residents, and partners.

The company believes that the best way to deliver outstanding guest experiences is by creating a world-class employee experience and company culture. At Four Seasons, everyone is treated with respect and genuine care, whether they are employees, guests, or partners.

The goal is to create unforgettable experiences and lasting impressions, built on the belief that life becomes richer when people connect meaningfully with others and the world around them.

About the Location

The lodge is located in the heart of Serengeti National Park, one of the world’s most famous wildlife reserves where the Big Five (lion, leopard, buffalo, elephant, and rhinoceros) roam freely.

Perched on elevated platforms overlooking a natural watering hole, the lodge offers guests the opportunity to observe wildlife such as elephants visiting for water.

Key features of the lodge include:

77 guest rooms
12 suites
5 private villas
3 food and beverage outlets
Discovery Centre for wildlife and cultural education
Kijana Kids Club
Spa with 6 treatment pavilions
Fitness center

The lodge opened in December 2012 and is located approximately 45 minutes from Seronera Airstrip, accessible by connecting flights from major airports in Tanzania.

Position Summary

The Senior Security Officer is responsible for ensuring safety and security within the lodge. The role is mainly control-room based and involves monitoring security systems, coordinating security operations, responding to emergencies, and maintaining detailed security records.

The officer must maintain professionalism, confidentiality, and compliance with hotel policies, safety regulations, and operational procedures.

Key Responsibilities

Security Monitoring and Control Room Operations

Operate CCTV systems and security communication equipment.
Respond to fire alarms, emergency calls, and guest requests.
Maintain accurate security reports and logs.
Monitor security systems to identify and prevent incidents.

Incident Prevention and Coordination

Coordinate with patrolling officers to prevent unsafe incidents.
Conduct regular radio checks to ensure alertness of security staff.
Send emergency notifications and follow up on reported incidents.

Documentation and Reporting

Document all communications and security incidents.
Complete and file reports related to theft, loss, damage, patrol findings, and electronic security logs.
Inform the department head about any unusual incidents requiring immediate action.

Lost and Found Management

Secure and record lost property items.
Maintain logs to assist in identifying and returning items to their rightful owners.

Emergency Response

Act as a member of the hotel emergency response team.
Be familiar with fire response, evacuation procedures, and fire panel operations.
Provide first aid assistance to guests or staff when required and arrange follow-up medical care.

Key and Access Control

Monitor and control the issuing of hotel master keys and mechanical keys.
Conduct daily key audits at 11:00 PM.
Report any missing or unreturned keys immediately.

Staff and Guest Support

Escort guests between the lobby and guest rooms when necessary.
Monitor the staff entrance and conduct baggage checks for staff and contractors.
Coordinate delivery and pickup of guest baggage.
Open or repair in-room safes and doors when required.

Patrols and Safety Inspections

Conduct routine patrols when not assigned to the CCTV room.
Ensure compliance with security, health, safety, and fire regulations.

Staff Housing and Operational Support

Open staff housing when necessary and conduct housing checks with the P&C Department.
Assist departments across the lodge as part of the Crunch Team when required.

Additional Duties

Maintain confidentiality of all information handled.
Provide on-the-job training for other security employees on control room operations.
Demonstrate alertness and ability to multitask under pressure.
Report to work on time and notify supervisors if unable to attend work according to company policies.
May be required to travel or temporarily relocate to Arusha logistics center or another Four Seasons property within the country.

Special Requirements

Education

High School Diploma or equivalent.
Basic security training from a recognized security institute or company.

Experience

Minimum six months experience in a similar role.
Previous experience in hospitality or security services is preferred.

Skills and Abilities

Ability to operate computers and MS Office applications.
Good oral and written communication skills in English.
Ability to handle multiple tasks simultaneously.
Strong attention to detail and situational awareness.
Ability to work independently with minimal supervision and adapt to operational requirements.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit fourseasons.wd3.myworkdayjobs.com.

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