Software Developer – Applications Support at Beem, Dar es Salaam March 2026

Software Developer – Applications Support

Company Description

Beem is a Pan-African tech startup based in Dar es Salaam, Tanzania but with a presence across more than 20 African markets. Our unique service provides enterprises the ability to reach customers across Africa using sms, ussd, airtime and other services. Our company has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM. Read more about our story at www.beem.africa/about.

Culture, Career Growth and Development / Life At Beem

At Beem, our most valuable resource is our people. We’re serious about our work, but embrace fun and flexibility to get the job done. We believe that employee satisfaction starts with creating a supportive and inclusive environment where employees feel welcome no matter their personal or professional backgrounds. We’ve developed a unique culture of constant learning and are investing in developing our people. Through regular feedback on your performance and monthly reviews, you get an opportunity to discuss your challenges, aspirations, career goals and continuously keep growing in a fast-paced organization thus building a rewarding long-term career.

Role Description

Beem is hiring a Software Developer – Applications Support for our Support team in Dar es Salaam.

We’re looking for an empathetic, detail-oriented, and proactive professional who is self-motivated to analyze, troubleshoot, and resolve application and API-related issues efficiently. The ideal candidate enjoys working in a fast-paced environment and is eager to solve technical challenges by carefully listening, understanding user concerns, investigating root causes, and delivering accurate, practical solutions in a timely manner.

In this role, you will serve as a first line of support L1 for application-level issues, working closely with customers while leveraging your programming knowledge to diagnose problems wherever possible before escalating more complex cases to L2 support teams. This position bridges customer service and software development, helping to ensure faster issue resolution and a consistently high-quality user experience.

If you’re passionate about supporting applications, troubleshooting APIs, improving system reliability, and playing a hands-on role in customer satisfaction, we’d love to meet you!

Responsibilities / Duties

1. Application, API & Messaging Platform Support (L1)

• Provide first-level (L1) technical support for applications, APIs, and messaging platforms
• Troubleshoot application behavior, integrations, and service disruptions
• Analyze traffic patterns to identify whether issues originate from: Specific applications, Customer environments, Partner or external platforms
• Support timely service restoration and ensure minimal customer impact

2. Monitoring, Traffic Analysis & Service Quality

• Monitor traffic flows, failure rates, queues, and quality degradation
• Identify abnormal patterns or performance degradation impacting service continuity
• Isolate probable causes of incidents using logs, metrics, and traffic data
• Escalate risks or emerging issues proactively to L2 support teams

3. Incident Management & Escalation

• Receive, analyze, and act on customer and internal support escalations
• Own incidents from initial report through resolution or escalation
• Escalate issues to L2 support when they exceed defined scope or SLA
• Provide clear technical context, timelines, and investigation findings during escalation

4. Customer & Stakeholder Communication

• Support customers and internal stakeholders with empathy, clarity, and ownership
• Communicate proactively with Customer Support, Account, Enterprise, and other teams
• Provide timely updates on incident status, impact, and resolution progress
• Ensure customer expectations are managed professionally throughout the incident lifecycle

5. Ticket Management & Documentation

• Create, update, follow up, and close help desk tickets accurately
• Maintain clear technical notes, investigation steps, timelines, and actions taken
• Ensure tickets meet documentation and audit standards

6. Integrations, Operations & Maintenance Support

• Support system integrations, including SMS and other messaging platforms
• Assist with backup validation, archival checks, and routine operational tasks
• Execute operational procedures as guided by L2 engineers and defined processes

7. Problem Management & Continuous Improvement

• Identify recurring incidents or abnormal patterns
• Raise issues to L2 support for Problem Management and Root Cause Analysis (RCA)
• Contribute to process improvements, documentation, and preventative measures

8. Operational Readiness & Coverage

• Participate in shift rotations, including after-hours, weekends, and public holidays
• Follow defined operational processes, escalation paths, and SLAs consistently
• Support a culture of accountability, reliability, and continuous learning

This position is for you if:

• Have a foundational background in IT operations, application support, telecommunications, networking, or system administration
• Have hands-on experience with one or more programming languages, including Node.js, PHP, Python, and Java, and are comfortable reading, debugging, and understanding application code
• Have hands-on exposure to messaging and integration platforms such as SMS, SMSC platforms, SMPP gateways, Kannel, or USSD systems, or demonstrate a strong willingness and ability to learn them quickly
• Are familiar with Linux-based systems, API integrations, and structured application troubleshooting techniques
• Enjoy investigating application and API issues, analyzing logs, traffic patterns, and system behavior to identify root causes
• Demonstrate a strong customer-service mindset and understand the importance of service availability, reliability, and timely resolution
• Can identify problems methodically and apply practical, effective solutions under operational constraints
• Communicate clearly, professionally, and confidently (written and verbal) with customers and internal technical teams
• Follow structured troubleshooting and escalation processes and know when and how to escalate issues appropriately
• Are able to prioritize multiple issues, manage incidents effectively, and remain calm in a fast-paced, production environment
• Are patient, detail-oriented, curious, and motivated to learn complex platforms and integrations
• Can absorb new technical information quickly and apply it effectively during live incidents
• Enjoy working in a collaborative, team-oriented environment and supporting shared operational goals
• Are resourceful and adaptable when dealing with unfamiliar systems or unexpected issues
• Possess a positive, can-do attitude and take ownership of issues within defined responsibilities

How to Apply :

TAP / CLICK HERE TO APPLY