Supervisor Corporate Services Job Vacancy at NBC Bank, Dar es Salaam – January 2026

🏦 Job Summary

• Primary Goal: Provide professional, first-class service to Corporate customers at branches, ensuring all needs—from account opening to complex payment requests—are handled efficiently.

• Core Function: Act as a key member of the Corporate Relationship Support Team, bridging the gap between Relationship Managers and back-office operations.

• Leadership: Oversee a team to ensure administrative duties, tracking, and reporting are fulfilled according to standard operating procedures.

🛠 Key Responsibilities

1. Sales & Service Excellence

• Payment Management: Oversee end-to-end processing for local and international transfers, including signature verification and balance checks.

• Trade Finance: Manage the end-to-end process for Letters of Credit and Documentary Collections; verify trade finance applications before forwarding to specialized departments.

• Cross-Selling: Proactively identify business opportunities and pass leads to Relationship Managers to increase revenue.

• Treasury Coordination: Negotiate special rates for foreign exchange, fixed deposits, and call accounts with the Treasury department on behalf of clients.

• KYC & Account Maintenance: Lead the team in KYC (Know Your Customer) remediation, activating dormant accounts, and submitting account opening documents.

2. Team Leadership & Operations

• Staff Management: Interview, recruit, and determine compensation for new team members; manage leave planning and successor identification to ensure continuous coverage.

• Performance Development: Conduct regular performance reviews and manage disciplinary actions for staff failing to adhere to procedures.

• Financial Oversight: Manage the team’s cost center, including travel claims and budgeted expenditures.

• Service Quality: Monitor customer satisfaction, ensure complaints are logged in the Salesforce system, and resolve them within the specified Turnaround Time (TAT).

3. Risk Management & Compliance

• Regulatory Adherence: Understand and apply Anti-Money Laundering (AML) and Sanctions policies.

• Event Reporting: Report all risk events to the governance team and line manager within 24 hours.

• Fraud Prevention: Screen customers during account opening and instrument submission; scrutinize warning circulars and stop-payment instructions.

• Confidentiality: Maintain a “Clean Desk Policy” and strictly adhere to secrecy of information both during and after employment.

🎓 Requirements & Qualifications

Education

• Minimum: Bachelor’s Degree or Advanced Diploma in Business, Commerce, or Management Studies.

Experience

• Required: At least 3 years specifically in corporate payment processing.

• Preferred: 5 years of total banking experience with deep knowledge of Corporate Banking.

• Technical Skills: Proficiency in NBC systems (like Flexcube) and digital familiarity.

Core Competencies

• Operational Administration: High quality-orientation in managing complex documentation.

• Customer Focus: Proactive in resolving queries and identifying service improvements.

• Team Leadership: Ability to enable team success and manage people effectively.