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JOB DESCRIPTION

1. Job Title: Head of Housekeeping

Reports To: Lodge Manager / CEO
Company: Shadows of Africa Company Limited

Purpose of the Role

To lead, manage, and supervise the housekeeping department, ensuring high standards of cleanliness, hygiene, presentation, and guest satisfaction across all company properties.

Key Duties and Responsibilities

• Plan, organize, and supervise daily housekeeping operations.
• Ensure all rooms, public areas, and back-of-house areas meet required cleanliness standards.
• Recruit, train, schedule, and supervise housekeeping staff.
• Conduct regular inspections and quality control checks.
• Manage housekeeping budgets, supplies, and inventory.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle guest complaints professionally and promptly.
• Coordinate with Front Office, Maintenance, and Management teams.
• Prepare departmental reports and performance evaluations.
• Implement standard operating procedures and continuous improvement initiatives.

Qualifications and Experience

• Diploma or Degree in Hospitality Management or related field.
• Minimum of five (5) years’ proven experience in housekeeping, with at least 2 years in a supervisory or managerial role.
• Experience in hotels, lodges, or hospitality establishments is essential.

Skills and Competencies

• Strong leadership and people management skills.
• Excellent organizational and time management abilities.
• High attention to detail and quality standards.
• Good communication skills (English and Kiswahili).
• Ability to work under pressure and manage multiple priorities.
• Knowledge of health, safety, and hygiene standards.

Personal Attributes

• Professional and ethical conduct.
• Strong problem-solving skills.
• Guest-oriented mindset.
• Flexible and dependable.

NB: Females are highly recommended to apply.

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2. JOB DESCRIPTION: PASTRY CHEF

Location: Olerai Lodge
Company: Shadows of Africa Limited
Department: Kitchen / Food & Beverage
Reports To: Head Chef / Lodge Manager

Position Summary

The Pastry Chef is responsible for preparing, baking, and presenting high-quality pastries, desserts, breads, and baked goods for guests at the lodge. The role requires creativity, attention to detail, strong communication skills, and the ability to maintain high hygiene and safety standards in a remote hospitality environment.

Key Responsibilities

1. Food Preparation and Production

• Prepare and bake a variety of pastries, breads, cakes, desserts, cookies, and other baked goods.
• Design and present desserts professionally.
• Develop new recipes and menu items aligned with guest preferences and lodge standards.
• Ensure consistency in taste, quality, and presentation.
• Prepare desserts for daily service, special events, and guest requests.

2. Menu Planning and Creativity

• Assist in planning dessert menus and seasonal offerings.
• Introduce innovative pastry concepts.
• Adapt menus to accommodate dietary requirements (vegetarian, vegan, gluten-free, allergies).

3. Hygiene, Safety, and Compliance

• Maintain compliance with food safety and hygiene standards (HACCP principles).
• Ensure cleanliness of pastry section, equipment, and storage areas.
• Properly store ingredients and monitor expiry dates.
• Follow lodge health and safety policies.

4. Stock Management and Cost Control

• Monitor inventory levels and request supplies.
• Ensure proper storage and minimize waste.
• Assist in cost control and maintain stock records.

5. Teamwork and Communication

• Work closely with the Head Chef and kitchen team.
• Communicate professionally with colleagues and management.
• Support training of junior staff when required.

Qualifications and Requirements

Education and Certification

• Certificate or Diploma in Culinary Arts, Pastry Arts, or related field (preferred).
• Food safety or hygiene certification is an added advantage.

Experience

• 2–4 years’ experience as a Pastry Chef or Baker (lodge/hotel/restaurant preferred).
• Experience in luxury lodge environment is an advantage.

Skills and Competencies

Technical Skills:

• Strong pastry and baking skills.
• Knowledge of baking techniques and equipment.
• Understanding of food safety standards.

Communication Skills:

• Good communication skills.
• English proficiency at Level B (Intermediate).

Personal Attributes

• Attention to detail.
• Creativity and passion for pastry.
• Ability to work independently and in a team.
• Ability to work under pressure.
• Professional attitude and work ethic.
• Flexible to work shifts, weekends, and holidays.

Working Conditions

• Remote lodge environment.
• Long hours depending on occupancy.
• Accommodation and meals may be provided.

Key Performance Indicators (KPIs)

• Dessert quality and presentation.
• Guest satisfaction.
• Hygiene compliance.
• Efficient stock management.
• Teamwork effectiveness.

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3. JOB DESCRIPTION: BARMAN

Location: Olerai Lodge
Company: Shadows of Africa Limited
Department: Food & Beverage
Reports To: Lodge Manager / Head Chef / F&B Supervisor

Position Summary

The Barman prepares and serves beverages professionally and efficiently, ensuring high standards of quality, hygiene, and guest service in a luxury lodge environment.

Key Responsibilities

1. Beverage Preparation and Service

• Prepare alcoholic and non-alcoholic beverages (cocktails, mocktails, wines, beers, spirits, coffee, soft drinks).
• Follow established recipes and standards.
• Present drinks professionally.
• Interact with guests and provide recommendations.

2. Guest Experience

• Deliver high-level hospitality service.
• Respond to inquiries and complaints professionally.
• Promote a welcoming bar environment.

3. Bar Operations

• Maintain cleanliness and organization.
• Ensure equipment and glassware are clean.
• Restock bar supplies.
• Follow hygiene and safety standards.

4. Stock Control

• Monitor beverage stock levels.
• Assist in stock taking and reporting.
• Minimize wastage and losses.

5. Compliance and Safety

• Ensure responsible service of alcohol.
• Follow company policies and safety procedures.

6. Teamwork

• Work closely with kitchen and service staff.
• Maintain professional communication.

Qualifications and Requirements

Education

• Certificate or Diploma in Hospitality or related field (preferred).
• Bartending certification is an added advantage.
• Food safety training preferred.

Experience

• 2–4 years’ experience as a Barman (lodge/hotel preferred).
• Luxury lodge experience desirable.

Skills and Competencies

Communication:

• Excellent verbal and interpersonal skills.
• English proficiency at Advanced Level.

Technical:

• Strong knowledge of cocktails and bar service.
• Knowledge of wines and spirits.
• Basic math skills.

Personal Attributes

• Professional appearance and grooming.
• Friendly and guest-focused.
• Honest and reliable.
• Able to work under pressure.
• Flexible for shifts and holidays.

Working Conditions

• Remote lodge environment.
• Extended hours depending on occupancy.
• Accommodation and meals may be provided.

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Email: legal.dept@shadowsofafrica.com
Deadline: 1st March 2026

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