Website FINCA Microfinance Bank Limited
FINCA Microfinance Bank Limited
Youth Empowerment Project Relationship Officer (2 Positions)
Department: [Not Specified]
Locations: Dodoma & Iringa
Validity Period: 23/02/2026 – 08/03/2026
Employment Type: 2-Year Contract (Renewable)
Reporting To:
- Partnerships Manager (Functional)
- Branch Manager (Administrative)
About the Organization
FINCA Microfinance Bank Tanzania Limited is implementing the Increasing Economic Opportunities for Youth (IEOY) Project, an initiative aimed at addressing youth unemployment and underemployment by strengthening vocational skills, entrepreneurship, employment pathways, and financial inclusion—particularly for young women and underserved youth.
Job Summary
The Youth Empowerment Project Relationship Officer serves as a key link between youth beneficiaries, ecosystem partners, the IEOY Project, and FINCA Tanzania.
The role ensures that youth identified through project partners are effectively engaged, supported, transitioned to appropriate financial services, and continuously followed up to maximize their economic success.
The officer will drive outcomes in:
- Youth mobilization
- Financial inclusion
- Partner coordination
- Customer experience
- Data-driven project learning
Key Responsibilities
1. Partner Coordination & Ecosystem Engagement
- Support the Partnerships Manager in engaging implementing partners, vocational training institutions, CBOs, youth groups, and local stakeholders.
- Coordinate joint field activities, mobilization sessions, and community engagement events.
- Facilitate logistical arrangements for trainings, workshops, and joint field visits.
- Maintain structured communication with partner focal persons and ensure alignment with agreed work plans.
- Monitor partner activities and flag operational risks.
- Prepare structured field visit notes and partner feedback summaries.
2. Youth Mobilization & Beneficiary Support
- Mobilize youth for project trainings, sensitization forums, internships, and placement activities.
- Conduct structured information sessions on IEOY services and economic opportunities.
- Support youth onboarding pathways (group-based and individual).
- Track attendance, participation, and post-training transitions.
- Identify and escalate youth-specific barriers (documentation gaps, digital access challenges, etc.).
- Provide structured follow-up to ensure continuity from training to economic opportunity.
3. Youth Financial Services Linkage (Branch Integration)
- Sensitize youth on FINCA products (savings, digital banking, credit, MSME support services).
- Coordinate with branch teams to facilitate account opening and onboarding.
- Support digital banking activation and basic financial education guidance.
- Conduct follow-ups to promote active account usage and reduce dormancy.
- Collaborate with branch portfolio officers to support youth enterprise pipeline development.
4. Data Collection, Documentation & Reporting
- Record daily and weekly youth engagements, referrals, and service linkages.
- Capture partner activity updates and maintain attendance records.
- Submit structured field reports to Partnerships Manager and branch leadership.
- Maintain updated beneficiary databases and documentation files.
- Provide insights to support project learning and adaptive management.
5. Relationship & Customer Experience Management
- Maintain professional relationships with youth beneficiaries and partners.
- Monitor youth satisfaction and service experience indicators.
- Resolve basic client issues or escalate when necessary.
- Uphold FINCA’s customer protection principles and ethical standards.
Experience & Qualifications
- Diploma or Bachelor’s Degree in:
- Community Development
- Project Management
- Economics
- Education
- Business
- Marketing
- Or related field
- Minimum 2 years’ experience in:
- Community outreach
- Youth programming
- Field mobilization
- Financial inclusion
- Related development ecosystems
- Experience working with:
- Civil society organizations
- Youth groups
- Vocational institutions
- Local partners (added advantage)
- Experience in financial or digital services (desirable).
Required Competencies
- Strong community mobilization and youth engagement skills
- Stakeholder and partnership management capabilities
- Professional communication and facilitation skills
- High ethical standards and customer-centric mindset
- Ability to work independently with structured reporting
- Strong interpersonal skills with youth-friendly orientation
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Experience using digital data collection tools (smartphones/tablets)
- Basic understanding of mobile/digital financial services (added advantage)
- Fluency in English and Swahili
How to Apply
Send your CV not later than March 8, 2026 to:
TZ_Recruitment@finca.co.tz
Note: Only shortlisted candidates will be contacted.
To apply for this job email your details to TZ_Recruitment@finca.co.tz