Digital Sales Officer at KCB – September 2026

KCB Bank Tanzania is recruiting a Digital Sales Officer to drive customer acquisition, digital banking adoption, merchant and agent relationships, and growth of digital banking transactions.

Job Details

Item	Details
Position	Digital Sales Officer
Employer	KCB
Location	Tanzania
Job Category	Entry Level
Employment Type	Full-time
Job ID	6568
Posted	3 September 2026
Application Deadline	17 September 2026 at 3:00 PM
Experience	0–1 year
Education	Bachelor’s Degree
Required Field	Banking, Finance or equivalent

Job Purpose

The role focuses on acquiring and managing customers, merchants and agents, increasing adoption of KCB’s mobile, internet and agency banking services, growing customer turnover and non-funded income (NFI), and maintaining strong customer relationships.

Key Responsibilities

Business Development & Sales – 50%

• Recruit quality new business within the assigned market.
• Identify and develop relationships with prospective customers.
• Conduct first-contact meetings through digital channels.
• Search, assess and process merchant and agent applications.
• Cross-sell other KCB banking products.
• Drive customer turnover and NFI according to agreed targets.
• Work closely with Branch, SME and Corporate teams to generate business opportunities.

Customer Relationship Management – 40%

• Manage and maintain relationships with merchants, agents and customers.
• Conduct periodic visits to customer business premises.
• Monitor customer activities and ensure compliance with bank policies.
• Resolve customer complaints and disputes promptly.
• Activate dormant customers on mobile, internet and agency banking.
• Understand customers’ business needs and recommend appropriate solutions.
• Provide customer feedback and market insights to support product improvements.

Digital Banking & Training

• Train merchants, agents and customers on:
  • Mobile banking
  • Internet banking
  • Agency banking
• Conduct initial activation and routine training sessions.
• Ensure customers receive approved tools of trade promptly.
• Ensure merchant and agent premises are properly branded according to KCB standards.
• Understand digital banking operations and associated risk strategies.

Planning & Research – 10%

• Develop a personal sales plan to achieve assigned targets.
• Manage daily activities and time effectively.
• Keep up to date with customer activities and the business environment.
• Maintain knowledge of KCB products and services.

Minimum Qualifications

Required:

• Bachelor’s Degree in Banking, Finance or equivalent.
• 0–1 year of experience.

Added Advantages:

• Agent banking experience/background.
• Card-related experience.
• Master’s Degree in Business Administration.

Key Skills

• Digital sales and customer acquisition.
• Relationship management.
• Merchant and agent banking.
• Mobile and internet banking.
• Sales and business development.
• Customer service and complaint resolution.
• Negotiation and communication.
• Cross-selling.
• Target/KPI achievement.
• Understanding of banking products and risks.
• Market research and customer needs analysis.

Ideal Candidate Profile

This is an entry-level banking sales position, making it particularly suitable for a recent graduate or candidate with limited professional experience.

The strongest candidates will demonstrate:

• A Bachelor’s Degree in Banking, Finance or a related field.
• Strong sales and customer-service orientation.
• Interest or exposure to digital banking, mobile money, agency banking or card services.
• Ability to acquire new customers and meet sales targets.
• Good communication, negotiation and relationship-management skills.
• Ability to work with branches, SME and Corporate teams.

How to Apply

Application Deadline: 17 September 2026 at 3:00 PM

CLICK HERE TO APPLY