Job Vacancy at CRDB Bank PLC: ICT Specialist – Subsidiary Support

Company: CRDB Bank PLC
Position: ICT Specialist – Subsidiary Support
Department: Department of ICT
Duty Station: Tanzania Head Office
Reporting To: Senior Manager, ICT Strategy & Reporting
Number of Vacancies: 1
Employment Type: Permanent
Application Deadline: 29 September 2026

1. Job Purpose

CRDB Bank PLC is seeking a qualified ICT professional to fill the position of ICT Specialist – Subsidiary Support within its Information and Communication Technology (ICT) Department.

The successful candidate will provide technical support across the IT portfolio of the bank’s subsidiaries, working collaboratively with other team members to meet business demands. The role requires a strategic and forward-looking approach to implementing technology solutions that support business objectives and improve operational efficiency.

The position will support collaboration among Development, Finance, IT, Operations, and other departments to analyse business needs, design and validate solutions, implement them, and continuously monitor their effectiveness.

The ICT Specialist will also execute development plans across multiple projects, revise plans as business needs change, support the evolution of the bank’s Digital Strategy Roadmap, and provide technical assistance to end users.

2. Key Responsibilities

The ICT Specialist – Subsidiary Support will be responsible for the following duties:

A. Systems Implementation and Application Support

• Participate in the selection and implementation of new systems, identifying opportunities for portfolio consolidation and optimization across the organization.
• Perform quality control and quality assurance checks to ensure timely delivery of services and deliverables to customers.
• Understand business objectives and initiatives by collaborating with stakeholders across different functions.
• Manage the intake and prioritization of stakeholder requests, establish acceptance criteria, and communicate clearly with relevant business teams.
• Oversee relevant application architecture and identify risks, including system integration risks, while assessing opportunities to consolidate applications and processes across subsidiaries.
• Monitor and support production systems across all subsidiaries, including system modifications and maintenance.
• Maintain business relationships and oversee application performance, identifying and delivering new or improved application services to meet current and emerging user needs.

B. Information Security and Infrastructure Coordination

• Collaborate with the Information Security team to ensure applications, hardware, and operating systems are secure and comply with information security and privacy requirements, including ISO 27001.
• Work with IT Infrastructure and Operations teams to ensure adequate infrastructure, access controls, and application performance monitoring across all subsidiaries.
• Ensure established systems, processes, and methodologies are followed to support effective monitoring, control, and delivery of IT services.
• Respond to audit and external regulatory issues within agreed timelines.
• Ensure identified security, compliance, and risk gaps are addressed and resolved.
• Resolve identified issues promptly and escalate significant concerns to management when necessary.

C. Stakeholder and Vendor Management

• Coordinate with business stakeholders to understand operational requirements and technology priorities.
• Manage software licensing proactively and ensure compliance with vendors supplying systems to subsidiaries.
• Manage incidents and problem escalations to vendors, following up on progress and proposed solutions.
• Track, support, and guide the resolution of issues reported through the IT Service Management (ITSM) system, email, social media, and other subsidiary support channels.
• Attend subsidiary review meetings covering performance, service improvement, quality, and operational processes.

D. Data and Knowledge Management

• Work across the organization and its subsidiaries to understand data assets and maintain effective knowledge management processes.
• Support the continuous improvement of application services and IT processes to meet evolving business needs.
• Contribute to the implementation of the bank’s Digital Strategy Roadmap.

3. Qualifications and Experience

Applicants must meet the following requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Professional Certification: At least one professional qualification in an IT Service Management-related area, such as ITIL or COBIT.
• Work Experience: At least three years of experience in IT management, systems administration, or a related technology environment.
• Experience working with different IT sections and technical teams.
• Technical knowledge of different banking solutions.
• Experience in enterprise application-rich environments and various banking application systems, including payment systems, business applications, office applications, and digital channels.
• Experience leading and managing large IT projects and implementing IT infrastructure across different technologies.
• Strong Service Level Agreement (SLA) and vendor management skills, including experience interacting with vendors, contractors, and other stakeholders.
• Technical understanding and the ability to translate business concepts into technical requirements.
• Strong attention to detail and the ability to troubleshoot technical issues effectively.

4. Required Competencies

The ideal candidate should demonstrate the following competencies:

• Ability to work effectively in a dynamic, collaborative, and fast-paced environment.
• Strong organizational, planning, and prioritization skills.
• Ability to manage multiple projects and activities simultaneously.
• Adaptability and flexibility in responding to changing business requirements.
• Efficiency, preparedness, and attention to detail.
• Ability to develop structured work plans and coordinate activities across multiple subsidiaries.
• Effective communication and stakeholder management skills.

5. CRDB Bank’s Commitment

CRDB Bank PLC is committed to sustainability and Environmental, Social, and Governance (ESG) practices. The bank encourages applications from candidates who share this commitment.

The bank also promotes an inclusive workplace and encourages applications from women and persons with disabilities.

Important Notice: CRDB Bank does not charge any fees during the application or recruitment process. Applicants should disregard any requests for payment, as these do not represent the bank’s recruitment practices.

Only shortlisted candidates will be contacted.

6. How to Apply

Interested and qualified candidates should apply through the official CRDB Bank Careers Portal:

CLICK/TAP HERE TO APPLY:

Application Deadline: 29 September 2026

Note: The advertised deadline has already passed as of 29 October 2026. Applicants should check the official careers portal to confirm whether the vacancy has been reopened or remains available.