Website Airtel
Airtel
Solutions Specialist
Company: Airtel Africa
Industry: Telecommunications
Department: Airtel Business Africa Solutions
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
Our Culture
- We champion diversity
- We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve
- We roll up our sleeves to win with our customers
Your Opportunity
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Key Responsibilities
Pre-Sales (Primary Focus)
Design & Solution Support
- Provide presales design support for fixed data networks, business mobility, and value-added solutions for new and existing customers seeking Airtel Business Africa Solutions
- Support sales by positioning project management and service management services to customers to facilitate progression or closure of deals
- Collaborate with the sales team to identify potential customers and understand their specific business needs and challenges
Business Development
- Support connectivity gross adds and overall enterprise revenue growth by identifying and developing opportunities for both new and existing customers
- Craft compelling presentations and product demonstrations, showcasing how Airtel solutions can deliver value and solve customer problems
Technical Expertise Maintain a high level of technical expertise in all Airtel Business products, services, and solution sets, including:
- Fixed data networks (Fiber, microwave, satellite) and business mobility solutions for enterprise and wholesale customers
- NaaS/SDWAN, security, cloud, communication and collaboration platforms
- Service management
SLA Management
Project Management
- Perform the role of project manager for each sales deal ensuring the customer’s product is delivered efficiently and timely
- Ensure the agreed upon KPIs for the customer’s solution are met
- Hold the service implementation and maintenance teams accountable for customer service satisfaction
Operations & Planning
- Keep track of Enterprise circuits and database including technical and commercial details
- Ensure adequate forecasting of enterprise orders by monitoring sales pipeline and providing inputs to demand plan for enterprise network materials
Post-Sales Support
- Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service
Customer Requirement Analysis
Service Delivery
- Consistent delivery of quality service to new and existing customers ensuring customer satisfaction ratings are met or exceeded
- Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems, and processes to develop quality/approved technical proposals to customers
Customer Engagement
- Ability to interface with customers as required in support of internal sales, operational personnel, or established third-party relationships
- Solicit and log client feedback and evaluate the data to create new sales and marketing strategies to target customers
Process Management & Documentation
Record Keeping
- Ensure proper technical business records are kept and updated routinely
- Growth of quality reusable documentation in the Bid Management Repository in support of proposal development efficiency gains
- Contribution to the Knowledge Management – Bid Management Repository
Professional Development
- Maintain and develop the required knowledge and skills by attending relevant training courses, meetings, and workshops
Qualifications
Educational Requirements
Must Have:
- Bachelor’s degree in Electrical Engineering, Telecommunications Engineering, Computer Engineering, or equivalent qualification in Information Technology
Professional Certifications (Added Advantage)
- Professional certification in either Networking, Cloud, Security or relevant area
- PMP certification (or equivalent for project management)
- Sales Process Knowledge (B2B) training
- Communication & Presentation Skills training
- Stakeholder Management training
- Project & Time Management training
- Commercial Awareness training
- Collaboration and Teamwork training
Required Experience
Years of Experience
- 3–5 years of experience as Solutions Specialist from the Telecommunications industry
Critical Skills and Experience
Technical Expertise
- Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences
- Engage and partner with customers at a detailed technical level
- Deliver high-value project management services as appropriate
Customer-Facing Experience
- Demonstrable experience in presenting technical products and services to customers
- Providing expert advice and troubleshooting customer queries
- Previous experience in Pre-sales, Solution Architect, or any other similar role
Problem-Solving & Innovation
- Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
Work Style
- Self-motivated and target-driven
- Ability to work independently and collaboratively within a team
Behavioral Requirements
Essential Traits
- Proactive: Takes initiative and anticipates needs
- Decisive: Makes timely and effective decisions
- Adaptable to change: Flexible and responsive to evolving business needs
- Integrity: Upholds the highest ethical standards
- Detail Conscious: Meticulous attention to detail
Performance Attributes
- Self-motivation and drive: Internally motivated to excel
- Assertive: Confident in presenting ideas and solutions
- Extremely organized and efficient on time management: Excellent prioritization skills
- High on result orientations: Focused on achieving measurable outcomes
- High leadership capabilities: Demonstrates leadership potential and influence
What We Offer
- Opportunity to work with a leading telecommunications provider in Africa
- Exposure to cutting-edge technologies across networking, cloud, security, and collaboration platforms
- Career development opportunities across multiple African markets
- Work with a diverse, dynamic, and innovative team
- Competitive compensation and benefits package
- Professional growth through training and certifications
Join Our Winning Team
If you’re passionate about technology, driven by customer success, and ready to make an impact across Africa’s telecommunications landscape, Airtel Africa is the place for you.
Be part of something extraordinary. Choose Airtel Africa.
Airtel Africa is an equal opportunity employer committed to diversity and inclusion in the workplace.
To apply for this job please visit erey.fa.em3.oraclecloud.com.