Business Operations Lead (Regional Hubs) – Ignite Energy Access

Job Overview

• Company: Ignite Energy Access
• Department: Business
• Reporting Line: Zonal Business Manager
• Location: Regional Hubs, Tanzania
• Application Deadline: 18 May 2026

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About Ignite Energy Access

Ignite Energy Access is a leading distributed renewable energy provider in Africa, delivering reliable, affordable, and sustainable energy solutions.

• Operates in 13 countries
• Focuses on expanding clean energy access
• Drives innovation in climate finance and utility services
• Empowers millions across Africa

More information:
https://www.linkedin.com/company/ignite-power/posts/?feedView=all

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Job Purpose

The role is responsible for leading and managing:

• Acquisition & Collection Agents
• Installation and Maintenance Technicians
• Dual Contractors

The position oversees the full customer lifecycle:

• Acquisition
• Collection
• Recovery
• Maintenance
• Fulfilment

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Key Responsibilities

Business Management

• Develop and implement acquisition strategies aligned with regional targets
• Organize field activities to achieve revenue and performance targets
• Ensure timely and high-quality system installations
• Train teams on policies, processes, and operational procedures
• Conduct regular team meetings and performance reviews
• Mentor and coach team members to improve performance and engagement
• Train agents on sales, negotiation, and customer relationship building

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Stock Management and Coordination

• Prepare weekly, monthly, and quarterly inventory reports
• Conduct regular stock audits (monthly, quarterly, annual)
• Manage and account for all stock (new, repossessed, returns, spare parts, demos)
• Ensure accountability for stock losses and recovery
• Comply with asset management and HSE policies

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Installation & Maintenance Management

• Coordinate installation and maintenance technicians
• Support recruitment of technicians
• Prepare monthly installation monitoring reports
• Review commissions and manage payroll-related follow-ups
• Address faulty installations and coordinate with finance for deductions
• Ensure efficient repossession processes
• Handle disciplinary matters for technicians

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Portfolio Monitoring

• Analyze portfolio performance and identify risks
• Conduct customer assessments to reduce default risk
• Manage loan recovery strategies (rescheduling, repossession, etc.)
• Maintain and update customer credit files
• Conduct field visits for recovery and customer engagement
• Resolve customer complaints and difficult cases (fraud, theft, missing clients)
• Report portfolio performance and challenges to the Zonal Business Manager

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Team Management (Subordinates Effectiveness)

• Supervise daily activities of acquisition and collection agents
• Handle complex operational issues (e.g., theft, fire, conflict situations)
• Participate in recruitment and onboarding
• Conduct regular performance evaluations

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Health, Safety, and Environment (HSE)

• Ensure compliance with health, safety, and environmental standards
• Coordinate with Zonal Service Coordinators on safety implementation

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Additional Duties

• Perform any other tasks assigned by the Supervisor

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Leadership Expectations

Managers at Ignite Energy Access are expected to:

• Deliver Results: Drive performance and accountability
• Act with Integrity: Maintain transparency and ethical standards
• Inspire Teams: Coach and empower team members
• Be Accessible: Build strong relationships through active engagement
• Promote Inclusion: Foster diversity and a sense of belonging

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Key Accountabilities

• Acquisition performance
• Collections and recovery
• Portfolio (active customers) management
• Customer retention and churn reduction
• Hub Profit and Loss (P&L) management

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Qualifications

Education

• Degree in:
  • Sales and Marketing
  • Business Administration
  • Microfinance
  • Or related field

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Experience

• Minimum 2+ years in:
  • Sales
  • Operations management
• Additional advantages:
  • Managerial experience
  • Customer Relationship Management (CRM) experience
  • Credit management experience

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Skills and Competencies

• Strong leadership and team management skills
• Coaching and training ability
• Excellent planning and organizational skills
• Strong customer focus and communication skills
• Problem-solving and decision-making ability
• Ability to work in dynamic and fast-paced environments

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Language Requirements

• Fluency in:
  • Swahili
  • English

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Technical Requirements

• Proficiency in Microsoft Office
• Computer and smartphone literacy

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Additional Requirements

• Willingness to travel and work in different regions across Tanzania

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How to Apply

• Send your application to: hrTanzania@igniteaccess.com
• Use the job title as the email subject

Deadline: 18 May 2026

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Note

• Ignite Energy Access is an equal opportunity employer
• The organization has zero tolerance for corruption
• Only shortlisted candidates will be contacted

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