Relationship Manager – Corporate

Jubilee Health Insurance (Dar es Salaam)

Jubilee Health Insurance is recruiting for a Relationship Manager – Corporate, based in Dar es Salaam. The role reports to the Head of Business Retention and focuses on strengthening corporate client relationships and improving retention performance.

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Position Overview

This role is responsible for:

• Managing and strengthening corporate client relationships
• Supporting retention strategies and reporting systems
• Enhancing client satisfaction and service quality
• Contributing to data-driven decision-making within the retention team

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Key Responsibilities

1. Relationship Management

• Manage corporate client relationships following governance procedures
• Ensure accurate and timely client reporting
• Maintain strong communication with key stakeholders

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2. Strategic Support

• Assist in implementing business retention strategies
• Support improvements in reporting and retention performance systems
• Contribute insights for strategic decision-making

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3. Team Contribution & Reporting

• Provide input on retention performance metrics
• Share client feedback and insights during team reviews
• Support improvement of reporting accuracy and data quality

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4. Professionalism & Compliance

• Demonstrate accountability in all assigned tasks
• Promote best practices in data handling and compliance
• Maintain high ethical and professional standards

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Qualifications & Experience

Education

• Bachelor’s Degree in:
  • Business Administration
  • Marketing
  • Customer Relationship Management
  • Related field

Added Advantage

• Diploma in:
  • Customer Service
  • Insurance
  • Data Analytics

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Work Experience

• 2–3 years’ experience in:
  • Customer Relationship Management
  • Client retention
  • Data analysis

Preferred industries:

• Insurance
• Healthcare
• Financial services

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Technical Skills

• CRM systems (e.g., Salesforce)
• Data analytics tools
• Microsoft Office Suite

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Professional Certifications

Required

• Certification in Customer Relationship Management or Customer Service

Preferred

• Data Protection certification
• Insurance-related certification

Advantageous

• Data Analytics certification (e.g., Microsoft Certified: Data Analyst Associate – Foundation Level)
• Membership in professional bodies (e.g., Marketing Society of Tanzania)

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Key Competencies

• Strong analytical and problem-solving skills
• Stakeholder engagement and communication ability
• High ethical standards and professionalism
• Customer-focused mindset
• Ability to support process improvement and adapt to regulations

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Application Details

Applicants must submit:

• Updated CV
• Cover letter (clearly stating job title and location)

Submission Email

📧 recruitment@jubileetanzania.co.tz

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Application Deadline

🗓️ 22 May 2026

Only shortlisted candidates will be contacted.

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