JOB VACANCY – SENIOR MANAGER; GROUPS AND DIGITAL LOANS

NMB Bank Plc

NMB Bank Careers Portal

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Position Details

Position: Senior Manager; Groups and Digital Loans
Number of Positions: 1
Duty Station: Head Office (HQ)
Opening Date: 20 May 2026
Closing Date: 03 June 2026

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Job Purpose

The Senior Manager; Groups and Digital Loans will lead the strategy, growth, and performance of:

• Group accounts
• Digital lending products
• Micro loan portfolios

The role is responsible for managing the full product lifecycle across the retail banking ecosystem, ensuring growth, profitability, compliance, customer value, and portfolio quality.

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Key Responsibilities

The successful candidate will:

Strategy & Product Development

• Develop and execute strategies, roadmaps, and annual business plans for groups and digital loans.
• Design and enhance group account and digital microloan products.
• Improve customer acquisition, activation, retention, and portfolio penetration.

Portfolio & Risk Management

• Define pricing models, eligibility rules, repayment structures, and customer journeys.
• Optimize:
  • Scorecards
  • Segmentation models
  • Decisioning logic
  • Credit line management strategies
• Monitor portfolio performance using:
  • Commercial KPIs
  • Risk KPIs
  • Operational KPIs

Customer Experience & Responsible Lending

• Promote responsible lending and affordability assessments.
• Improve customer education and financial wellness outcomes.
• Ensure fair treatment of customers.

Collections & Recoveries

• Drive collections and recoveries strategies.
• Minimize delinquency and write-offs.
• Improve cash recovery performance.

Reporting & Governance

• Prepare:
  • Business cases
  • Forecasts
  • Management reports
  • Portfolio reviews
• Ensure compliance with:
  • Internal policies
  • Regulatory requirements
  • Credit risk standards
  • Audit expectations

Leadership

• Lead, coach, and develop high-performing teams.
• Foster collaboration across departments and stakeholders.

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Knowledge and Skills Required

Applicants should possess strong knowledge in:

• Digital lending regulations
• Consumer protection
• KYC and AML requirements
• Digital credit and savings ecosystems
• Portfolio analytics and financial modeling
• Credit risk and collections management
• Customer-centric product design
• Stakeholder and partnership management
• Data-driven decision making
• Leadership and execution management

Additional Skills

• Strong communication and presentation abilities
• Strategic thinking and commercial acumen
• Results orientation

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Qualifications and Experience

Education

Applicants must possess:

• Bachelor’s Degree in:
  • Finance
  • Economics
  • Business
  • Banking
  • Statistics
  • Actuarial Science
  • Information Systems
  • Or related fields

Added Advantage

• Master’s Degree
• Relevant professional qualifications

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Experience

Candidates should have:

• Minimum of 5 years’ relevant experience in:
  • Digital financial services
  • Mobile money
  • Banking
  • Fintech
  • Lending
  • Savings
  • Portfolio management

Required Expertise

• Digital credit
• Credit portfolio management
• Savings products
• Financial services leadership
• Lending economics
• Portfolio optimization
• Financial analysis

Cross-Functional Experience

Experience working with:

• Product teams
• Risk teams
• Data analytics
• Technology
• Operations
• Finance
• Legal & compliance
• Commercial functions

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Equal Opportunity Statement

NMB Bank Plc is an Equal Opportunity Employer committed to:

• Diversity
• Inclusion
• Gender-balanced workforce

Female candidates and persons living with disabilities are strongly encouraged to apply.

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Important Notice

NMB Bank Plc does not charge any fee during the recruitment process.

Only shortlisted candidates will be contacted.

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How to Apply

Interested candidates should apply through the official NMB Bank careers portal:

CLICK HERE TO APPLY