Vodafone – Job Opportunity

About Vodafone

At Vodafone, employees are part of a global mission to connect people, solve complex challenges, and create a more sustainable and inclusive world. The company provides opportunities for career growth while maintaining a healthy work-life balance.

Vodafone is a leading international telecommunications company serving millions of customers worldwide through innovative connectivity and digital solutions.

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Role Overview

The role focuses on designing and operating robust systems that ensure high availability, operational reliability, and seamless customer experience across contact center and digital care platforms.

The successful candidate will support:

• Contact center systems
• Digital care channels
• IVR self-service platforms
• Chatbot orchestration
• Customer experience technologies

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Key Responsibilities

• Design, develop, and improve IVR-based self-care journeys.
• Ensure high availability of contact center systems through proactive monitoring and incident resolution.
• Support automation of routine operational tasks and diagnostics.
• Drive internal development capability in IVR and chatbot orchestration.
• Support Call Center as a Service (CCaaS) operations.
• Manage multi-tenancy deployments and ensure SLA compliance.
• Support enterprise customers and manage system incidents and service requests.
• Assist in acquiring and maintaining customer experience technology infrastructure.
• Manage system changes, upgrades, and project delivery.
• Monitor system capacity and performance.
• Ensure compliance with cybersecurity policies and procedures related to digital and contact center systems.

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Required Skills & Competencies

• Excellent technical and analytical skills
• Strong problem-solving abilities
• Good communication and teamwork skills
• Detail-oriented with critical thinking ability
• Commitment to personal and professional growth

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Qualifications & Experience

• Bachelor’s Degree in:
  • Computer Science
  • Computer Engineering
  • Electronics and Communication
  • IT Systems Administration
  • Related field
• Minimum 3 years’ experience in telecommunications or IT environments.
• Strong knowledge of:
  • Contact center systems
  • Chatbot solutions
  • Social media support platforms
• Experience in:
  • Artificial Intelligence (AI)
  • Natural Language Processing (NLP)
  • Automation
  • Machine Learning
• Programming experience with:
  • Java
  • Python
  • C#
  • JavaScript
• Knowledge of:
  • RESTful APIs
  • JSON
  • HTTP/S
• Familiarity with backend frameworks and tools:
  • Spring Boot
  • .NET
  • Node.js
  • GitHub
  • GitLab
  • Bitbucket
• Experience with databases:
  • MS SQL Server
  • MySQL
  • Oracle
  • MariaDB
• Knowledge of:
  • Windows Server 2012+
  • Red Hat Linux/UNIX
  • F5 Load Balancers
• Prior contact center and social media channel experience is an added advantage.

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Why Join Vodafone?

• Work with a global and diverse team.
• Contribute to impactful technology solutions.
• Access career development and growth opportunities.
• Join an inclusive workplace that values diversity and equal representation.
• Help create positive social and environmental impact through connectivity.

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Accessibility & Inclusion

Vodafone is committed to creating an inclusive workplace and providing reasonable adjustments during the recruitment process for candidates who require support or accessibility accommodations.

For more information:
Vodafone Careers Accessibility Support

Together we can.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY