Lobby Ambassador

Johari Rotana – Dar es Salaam, Tanzania

Department: Front Office
Location: Dar es Salaam, Tanzania
Property: Johari Rotana
Employment Status: Full-Time
Employment Type: Entry Level
Joining Date: 21 June 2026
Preferred Qualification: Diploma

Job Summary

Johari Rotana is seeking dynamic, customer-focused, and self-motivated professionals to join its Front Office team as Lobby Ambassadors.

The successful candidate will provide a warm welcome to guests, deliver exceptional customer service, support guest registration and check-in processes, and serve as a key point of contact throughout the guest experience.

Key Responsibilities

Guest Reception & Service

Offer professional, friendly, warm, and engaging service at all times.
Welcome guests upon arrival and provide assistance throughout their stay.
Serve as a primary point of contact for guest inquiries and requests.
Escort guests from the hotel entrance to the check-in area.
Bid farewell to guests upon departure.

Guest Experience Management

Promote and uphold the standards of the Arabian Cultural Connection Program.
Interact with guests through the coffee and dates station.
Attend to guests waiting in check-in queues.
Greet guests during breakfast and inquire about their satisfaction.
Provide personalized attention to:
- Club Rotana Guests
- VIP Guests
- Rotana Rewards Members

Front Office Support

Use the Tablet Registration Tool to register guests while waiting for check-in.
Assist in facilitating a smooth and efficient check-in process.
Respond promptly and professionally to guest inquiries and concerns.

Sales & Revenue Generation

Identify revenue opportunities by:
- Taking restaurant reservations
- Generating sales leads
- Promoting hotel services and facilities
Inform guests about current hotel promotions, offers, and packages.

Information & Communication

Maintain up-to-date knowledge of:
- Hotel facilities and services
- Local attractions and services
- Promotional campaigns and special offers
Provide accurate information and recommendations to guests.

Required Qualifications

Education

Diploma or Degree in Hospitality Management or a related field.

Experience

Previous experience in a Front Office Department within a hotel is preferred.

Language Skills

Excellent command of English (spoken and written).
Additional language skills will be considered an advantage.

Required Competencies

The ideal candidate should possess:

Customer Focus
Teamwork
Adaptability
Strong Interpersonal Skills
Professional Appearance and Grooming
Positive and Outgoing Personality
Communication Skills
Responsibility and Accountability
Cultural Awareness
Ability to Build Guest Relationships

Key Behavioral Attributes

Customer-driven mindset
Proactive and energetic approach
Charismatic and approachable personality
Strong attention to guest satisfaction
Ability to work effectively in a fast-paced hospitality environment

Preferred Candidate

Residence Location: Tanzania
Qualification Level: Diploma or higher
Hospitality industry experience is an advantage

About Johari Rotana

Johari Rotana is a luxury hotel located in the Central Business District of Dar es Salaam and along the Indian Ocean coastline. The property is part of the landmark MNF Square development and offers premium accommodation, dining, and hospitality services to business and leisure travelers.

For more information about the hotel and careers, visit:

Rotana Careers

ATS Keywords for Applicants

Front Office Operations
Guest Relations
Customer Service
Hospitality Management
Hotel Reception
Guest Registration
Check-in & Check-out Procedures
VIP Guest Handling
Communication Skills
Customer Satisfaction
Relationship Management
Hospitality Services
Teamwork
Problem Solving
Revenue Generation
Hotel Operations
English Communication
Guest Experience Management

Industry: Hospitality & Accommodation
Career Level: Entry Level
Location: Dar es Salaam, Tanzania

CLICK/TAP HERE TO APPLY:

To apply for this job please visit www.rotanacareers.com.

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