Operations Supervisor / Senior Project Controller

Alistair Group

Company Overview

Alistair Group is one of East and Southern Africa’s fastest-growing logistics and supply chain companies, operating across multiple countries with the vision of “Making Africa Work Better.” The company specializes in integrated logistics solutions, road freight, warehousing, commodity trading, and equipment rental services.

In 2024, Alistair Group surpassed 1,000 employees and managed a fleet of more than 1,000 trucks, reflecting its rapid growth and expanding presence across Africa.

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Core Services

• Freight Forwarding
• Clearance & Forwarding
• Energy Industry Support Services
• Equipment Rental
• Commodity Trading
• Integrated Solutions
• Warehousing
• Ocean Freight

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Industries Served

• Mining
• Oil & Gas
• Agriculture
• Construction
• Explosives
• Renewable Energy

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Vision

To be known as the company that makes Africa work better.

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Company Behaviours

• Honesty
• Customer Focus
• Continual Improvement
• Humility
• Safety

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Job Purpose

The role is responsible for overseeing Project Controllers and ensuring efficient fleet operations, journey management, customer satisfaction, financial control, compliance, vehicle tracking, driver management, and operational performance. The position also supports Operations Leads in driving continual improvement and maximizing fleet utilization.

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Key Accountabilities & Responsibilities

Customer Service & Client Management

• Maintain exceptional customer focus at all times.
• Keep customers informed through accurate tracking reports and timely updates.
• Manage customer expectations through proactive communication.
• Handle customer complaints professionally and promptly.
• Coordinate with Fleet Planning, Client Liaison Teams, and Operations Leads to resolve issues.

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Financial & Operational Control

Journey Management

• Supervise Project Controllers in:
  • Journey management planning.
  • Financial control processes.
  • Timely cash-flow allocation to drivers and service providers.

Fuel Management

• Ensure accurate fuel allocation and accounting.
• Monitor compliance with company fuel management procedures.

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Driver & Fleet Management

• Supervise trip briefings and debriefings.
• Ensure all debriefings are completed within 24 hours of loading or offloading.
• Monitor driver performance and ensure debriefing outcomes align with company policy.
• Manage:
  • Driver escalations.
  • Disciplinary matters.
  • Driver handovers.
  • Vehicle handovers.
  • Driver deduction monitoring.

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Vehicle Monitoring & Tracking

• Ensure continuous and effective trip monitoring.
• Oversee vehicle tracking activities.
• Minimize avoidable delays.
• Ensure drivers are informed about journey progress.
• Monitor compliance with Journey Management Plans (JMP).

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Safety & Compliance

• Ensure accurate vehicle fault reporting.
• Coordinate immediate accident and incident investigations.
• Work with HSSEQ teams to identify root causes and prevent recurrence.
• Ensure all trips comply with legal and regulatory requirements.
• Verify that all operational documentation is complete and accurate.

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Systems Administration

Ensure accurate and timely updates in:

• SAP
• TMS (Transport Management Systems)
• Fleet monitoring systems
• Operational databases

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Documentation & Invoicing

• Verify all trip documentation.
• Ensure documents required for invoicing are processed correctly.
• Maintain operational records and compliance documentation.

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Team Leadership

Serve as Line Manager for:

• Project Controllers
• Administration Teams
• Documentation Teams

Leadership Responsibilities

• Provide guidance and supervision.
• Delegate tasks effectively.
• Conduct performance evaluations.
• Prepare two performance assessment reports for management review.
• Support staff development and continuous improvement.

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Operational Support

• Assist Operations Leads in improving operational performance.
• Promote best practices across operations teams.
• Support:
  • Planners
  • Client Liaison Officers
  • Key Account Managers

Business Development Support

• Assist in identifying cargo opportunities for fleet utilization.
• Build and maintain relationships with:
  • Clients
  • Government authorities
  • Clearing agencies
  • Logistics stakeholders

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Education, Skills & Qualifications

Minimum Requirement

• Bachelor’s Degree in a relevant discipline.

OR

• Equivalent vocational experience in transport, logistics, or related operational support services.

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Desirable Qualifications

• Lean Six Sigma
• Project Management
• Business Management
• Safety Management

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Required Skills

Leadership Skills

• Ability to motivate and inspire teams.
• Strong supervisory and people-management capabilities.

Communication Skills

• Clear, concise, and professional communication.
• Strong stakeholder engagement abilities.

Management Skills

• Efficient resource planning and utilization.
• Operational coordination and decision-making.

Computer Literacy

• Proficiency in:
  • SAP
  • TMS
  • Fleet tracking systems
  • Microsoft Office applications

Administrative Skills

• High attention to detail.
• Accurate record management and reporting.

Problem-Solving Skills

• Ability to identify operational challenges.
• Implement effective and timely solutions.

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Ideal Candidate Profile

The successful candidate should possess:

• Strong logistics and transport operations experience.
• Fleet monitoring and journey management expertise.
• Leadership and team supervision skills.
• Excellent customer service orientation.
• Strong analytical and reporting capabilities.
• Knowledge of transport compliance and safety procedures.
• Ability to work effectively in a fast-paced logistics environment.

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Important Notice

Alistair Group reserves the right to withdraw from the recruitment process at any stage and at its sole discretion.

Participation in any aptitude test, assessment, interview, or recruitment activity does not constitute an offer of employment and does not guarantee future employment with the company. Progression through recruitment stages should not be interpreted as an assurance of appointment.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY