Credit Administration Officer

Organization

Simplepay Capital Financial Services Tanzania Ltd

Simplepay Capital Financial Services Tanzania Ltd is a growing microfinance institution in Tanzania. The company is seeking a meticulous, trustworthy, and highly organized professional to join its team as a Credit Administration Officer.

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Position Details

Item	Details
Position	Credit Administration Officer
Employment Type	Full-Time
Location	Dar es Salaam, Tanzania
Office	Title Loans Office
Reports To	Operations Manager

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Job Purpose

The Credit Administration Officer will support lending and compliance operations by managing client documentation, loan administration, investor paperwork, collections support, and records management.

This is a detail-intensive position requiring exceptional accuracy, organization, confidentiality, and the ability to work effectively with structured administrative processes.

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Key Responsibilities

1. Client & Loan Documentation

The successful candidate will be responsible for managing borrower and investor documentation, including:

Client Verification

• Collecting and verifying:
  • National IDs
  • TIN Certificates
  • Proof of Address
  • Other supporting documents

Loan Documentation

Preparing and managing:

• Letters of Offer
• Loan Agreements
• Personal Guarantees
• Corporate Guarantees

for both borrowers and investors.

Legal Coordination

• Liaise with solicitors and legal advisors throughout the documentation process.
• Support legal reviews and document finalization.

Statement Preparation

• Create and maintain accurate statements for:
  • Borrowers
  • Investors

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2. Collections & Accounts Support

Collections Activities

• Support collection efforts for outstanding accounts.
• Conduct collection follow-up calls where necessary.
• Document daily collection activities and outcomes.

Account Administration

• Investigate account disputes and billing discrepancies.
• Respond to internal and external credit inquiries.
• Assist with identification of delinquent accounts.

Financial Reconciliation

• Perform account reconciliations.
• Conduct payment reconciliations.
• Verify financial records and balances.

Tax Documentation

• Prepare, file, and retrieve Withholding Tax statements.
• Maintain supporting tax records.

Credit Risk Support

Assist the Operations Manager in:

• Identifying delinquent accounts for external recovery.
• Detecting potential bad debts.
• Monitoring financial exposure risks.

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3. Records & Filing Management

File Management

• Create, organize, and maintain:
  • Physical files
  • Digital records

Documentation Control

• Label, update, and categorize files accurately.
• Ensure documents are stored in correct locations.
• Gather and code records from various sources.

Administrative Support

• Printing documents
• Photocopying records
• Sending emails
• Delivering documentation when required

Records Maintenance

• Archive inactive files.
• Destroy obsolete records according to approved procedures.
• Conduct regular file audits.
• Locate and retrieve documents when requested.

Filing System Administration

• Implement authorized filing changes.
• Maintain compliance with document retention procedures.
• Perform additional duties assigned by Management.

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Educational Qualifications

Applicants must possess a:

• Diploma in Business Administration
• Diploma in Accounting
• Diploma in Finance
• Or another related field

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Experience Requirements

Required

• Minimum 1–2 years of experience in:
  • Administration
  • Accounts Support
  • Finance Support Roles

Added Advantage

Experience in:

• Microfinance Institutions
• Banking Sector
• Lending Operations
• Credit Administration

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Required Skills & Competencies

Documentation & Administrative Skills

• Strong document preparation skills.
• Ability to produce accurate and professional records.
• Experience managing digital and physical filing systems.

Financial & Accounts Skills

• Account reconciliation skills.
• Records management.
• Collections support experience.
• Basic understanding of lending documentation.

Technical Skills

Good working knowledge of:

• Microsoft Word
• Microsoft Excel

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Communication Skills

• Strong written and verbal communication skills.
• Ability to communicate professionally in:
  • English
  • Kiswahili

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Personal Attributes

The ideal candidate should demonstrate:

• Exceptional attention to detail.
• High integrity and discretion.
• Strong organizational skills.
• Ability to manage repetitive tasks accurately.
• Ability to work under pressure.
• Resilience during collections and dispute resolution.
• Self-motivation and ability to work independently.
• Commitment to deadlines and quality standards.

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Ideal Candidate Profile

This role is suitable for a highly organized administrative or finance professional who enjoys structured work, documentation management, reconciliations, and maintaining accurate records. Candidates with previous experience in lending, microfinance, collections, or financial administration will have a strong advantage.

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Application Procedure

Interested candidates should submit:

• Updated CV
• Short Cover Letter highlighting relevant administrative or financial experience

Send Applications To:

recruitment.tz@simplepay.capital

Email Subject Line:

Application for Credit Administration Officer Position

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Application Deadline

📅 28 June 2026

Only candidates who clearly demonstrate relevant experience in documentation management, records administration, collections, or finance support will be contacted for interviews.